Recent content by SoftlinesTL

Cashier should be absolute last position to dump a bad team member. Cashiers are the only TMs that many guests see and the position should be taken very seriously. As the GSTL at my store I have blocked every attempt by other TLs when they want to dump their bad TMs on my check lanes. A bad TM...

This is definitely a lie. Front end news comes from redwire now and the direction specifically states to disburse a copy to every check lane and the service desk so that all team members can read it. I don't think anyone is very clear on how conversion is going to be tracked anymore. We...

Generally the TL schedule is set, so really we can usually input our own schedule because it has already been set by the STL or our ETL. I do my own GSTL schedule, but I also give me GSAs a set rotating weekends and one set closing night a week on top of my set schedule.

As a GSTL I have gotten coached for following policy and having angry guests call my STL about it later. At this point I just do whatever because I know I will have no support to follow policy or procedure anymore because I need to be "making it right for the guest". I think this is probably the...

Good: A GSA should be an example for the rest of the store around great guest service and the Vibe. They should be able to effectively motivate the team to drive results around conversion and create a friendly atmosphere that makes the front end a good place to work. The best GSAs are experts...

I was a cashier before the Debit option was created and don't remember ever getting very many with the credit option that only allowed for 10% off the first purchase, but as a GSTL I have been able to get 4 in one day while helping with back up through out the day. The most I've had from a TM...

I encourag my team to always have theirs so that they can help guests with cartwheel or use the target app if they need to. I also encourage sales floor TMs to have it when LOD because it's there are times where it's easier to use your phone to help a guest than a PDA. It's generally obvious...

This has already happened. My store is ULV and we have one Replenishment TL over the entire logistics process. It actually works just fine because it leaves more hours for BR TMs to clean up the backroom. For the OP I would say it's worth talking to your GSTL and letting them know that you are...

The interview packet is the exact same one used for regular TL interviews. They are just looking for higher scope and the ability to manage talent on a wider scale. If they are confident enough to send you through so quickly I am sure that you will be fine. Try to get four or five solid...

I will generally always have the sales floor help the truck until it is done when I am LOD. The truck team is also responsible for autos on truck days. My sales floor team push all CAFs and autos on non-truck days because MyTime completely killed backroom hours and they barely have enough time...

90 day reviews have been discontinued for a year or so. We are now encouraged to do a 90 day "check in" which requires no paper work.

It shouldn't be held against you, but I will tell you that there is nothing more annoying than having absolutely no one respond to calls when trying to get someone to come in. I have a lot more respect for TMs that at least answer the phone and just let me know that they cannot make it than the...

I've been at my store about 7 years. 4 STLs 4 ETL-HR 3 ETL-AP (Position eliminated and replaced with APTL) 4 ETL-GE/Salesfloor 4 ETL-LOG 1 ETL-RX I've lost count of the number of TLs we have lost in the seven years I have been at my store. Over just the past year I am the only TL to not have...

As a GSTL I can tell you that it is possible to coach people out for not asking about redcards. If I have a TM that is asking and doing their absolute best but not getting great results, there is really nothing I can do but continue to encourage them. If TM is refusing to ask or put little...

We have had all day night service for years at my store. We generally don't have FRO until noon, but even then they do not spend a lot of their time back there. They carry the cordless because they are too busy running out abandons and zoning for most of the day.