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    Archived Are GSAs held up to the same expectations as GSTLs at your store?

    And ABSOLUTELY GSAs should get paid more!! We are responsible for managing 14+ checklanes and 10-20 team members all in one shift, plus guest services and Starbucks, and I'm often by myself doing this with no support from LOD. All while pushing red cards and making one spot, guest services, and...
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    Archived Are GSAs held up to the same expectations as GSTLs at your store?

    I am a GSA and I own up to any mistakes that happen during my GSA shift. For instance, it was my fault a team member hit non-compliance for their lunch one day so I told my etl and GSTL right after I realized what happened that it was my responsibility. As far as expectations go, I care about...
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    To that one guest

    Oh. My. God. Don't tell me it's "crap" when two different scents of dish soap are two different prices. I literally have no control over that. And don't scream at me that "I go to Walmart and the two are each the same price." Alright, we do price match so I could do that for you. "I'm not...
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    Archived creepy guests

    Standing on a ladder to reach the top shelf, and a middle aged guy walks up and says "I like my women tall." :confused:
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    To that one Team Member I - ARCHIVED

    Ttotm: Bro chill. You're new to the leadership team, so I get that this is somewhat new for you. But you gotta stop picking fights with your ETL's and other LOD's, and stop picking fights with fellow team members. A team member dumped their stuff on you, I get it, it was shitty. But you...
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    Archived Guests Questioning price-- how to respond

    1) If you're not comfortable changing the price for the guest, then turn your light on and the GSA/GSTL will help you. They'll most likely call that department to check for misplaced signs. If by chance there is a misplaced sign for the product, the leader will change the price for the guest...
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    To that one guest

    I did because I'm a nice person who caved under pressure! Lol but really I was just so caught off guard and it all happened so fast.
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    To that one guest

    Ttog: I'm using the bathroom on my lunch break, no name tag, no walkie, no equipment on. I wash my hands and dry them, when you start washing your hands too. Then you turn to me as I'm drying my hands and say "I need paper towel" and stick your hands out for me to hand you some. Like excuse...
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    Archived Hows your job satisfaction?

    Front end Leadership is meh. My direct TL is useless to me, the other TL is incredibly useful to me but I rarely get to work with them. STL scares the shit out of me and I'm ready for them to leave our store, they've been here too long and they're a tyrant. I'm new to this workcenter. My...
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    Archived What have you broken at Spot?

    Dropped a walkie in the toilet by accident once
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    Archived Anniversary time!

    Next week is my 2 year, had a big orientation group too and only three of us left. Man, I work with people who are going on 20 years, and I just don't get it. Like I'm already bitter and salty about my job lol I'll probably barely make it to my third year.
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    Archived Overheard at Target

    8 year old boy shopping for his friend's birthday party: Kid: "I like this toy." Mom: "Okay, but does your friend like that?" Kid: "Mom! He gets what he gets, and he doesn't throw a fit!"
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    To that one guest

    Ttog: really lady? I get that you're old but that doesn't mean you are entitled to an old-lady-only express line. You had one item and you came up to me while I was managing the lanes and said "I want to purchase this." And I said oh I'm sorry, I'm not a cashier but I can direct you to a line...
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    Archived Cashier Speed Removed

    And I don't know about anyone else, but I feel like I'm being rude when I'm scanning items really fast and knocking out the guest's transaction in a minute or two. It makes me feel like I'm rushing the guest, when really I'm just rushing the computer system. I don't like cashier speed being...
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    Archived Cashier Speed Removed

    I understand speed being a metric to motivate the cashiers who are constantly red or yellow, but when I backup cashier and fly through scanning only to hit total and have the guest take minutes to figure out how they want to pay or pull up coupons or cartwheel or some other stuff, it's...
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    Archived Is becoming a GSA worth it?

    I was pressured to take the position since I'm on the TL bench and it would be the next step for me before TL. I wasn't excited at all and was regretting my decision, but I'm surprised that I like it. Red cards are a pain, guests are a pain, I negotiated a higher raise than the 50 cents but...
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    Archived Is it normal for stores to have basically no training?

    I'm coming up on two years now and when I started, my training was two weeks and I had 20 hours both weeks. I had a learning plan that was checked off and followed up with. Now I'm moving to a new work center and my "training" was 20 hours total, no learning plan or any type of plan for what I...
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    Archived Honoring price challenge under $20 rule

    I guess our cashiers were abusing the price challenging and changing prices a lot, so my gstls said the cashier is empowered to fix any price challenge of $5 or less. Anymore than that, it's a blinker and the GSTL will call the department to verify the challenge. Anyone know what actual best...
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    Archived Price Match at Checklanes

    So the metric that is stressed is cashier speed, but then they're going to add price matching ability at the lanes?--which will take time for the cashier to turn on their blinker, takes time for the GSTL to respond to that blinker, takes time for the GSTL to verify the price match (I'm assuming...
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    To that one guest

    TTOG: you came up to guest service last night and threw your receipt on the counter, and said "I want a price adjustment, these are on sale." I asked which item on the receipt was on sale, and you said "All of them." So I took out my mydevice and started typing in DPCI's and absolutely nothing...
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