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Launched acouple weeks ago for my store. We’ve been using our ambient room/meat cooler/ and freezer for our hold locations. A designated market team member is also our runner for the drive ups each day. Lots of trial and error so far but it has been working pretty well. Communication is key...

For grocery pickup our store hasn’t been keeping up well with drive up times. At the moment we wait at the hold locations in the backroom until the guest is close (~5 minutes or less away) before we begin to bring the items up to the front but it is wrecking our metrics. Anyone figure out a...

So true. It’s great whenever our STL makes an announcement about a new feature that I knew about for atleast a week 😂

TTOETL- stop targeting me. Stop focusing all your attention on nit picking every mistake I make. You always watch me on the cameras. When I stop even for minute to say hi to a fellow coworker I get yelled at by you. I know how to do my job and do my job well. Yes, I may talk to people for...

TTO Sr.TL/LOD-I know you came from a smaller volume store and things worked differently there because less traffic, but you are at a much higher volume store now. Get used to it. Telling the entire softlines team that we need to finish zone and reshop 100% is insane. (Especially since most of us...

TTO TL/ETL- Bruh. I’m scheduled a 4 hour shift in softlines. I understand hours are gonna be cut this time of the year, but how do you expect me to zone through men’s, boys, and shoes, AND complete all reshop in 4 hours...? Also add in the fact that I’m the only GS trained person on the floor...

TTOG- You’re a regular. You always come in, complain and harass our team. I’ve declined your returns so many times. When you came up to GS today it took everything out of me to not roll my eyes. Trying to return a dirty Jean jacket from last year? Nope. Not happening. And telling me my manager...

TTOGSTL- You are a GSTL. a “team lead”. When i call you up for a guest a guest service, don’t roll your eyes and start whispering what you think about the guest to me. We are right in front of them. I felt like I was the manager in that situation. I was apologizing for the wait and explaining...

Yesterday, as I was pulling into work, i saw practically the entire salesfloor in the parking lot grabbing carts. Apparently there were no carts at all so our STL screamed over the walkie that everyone on the floor has to go outside. My friend didn’t wear a heavy jacket to work that day, or...

Last week I was on my lunch, hoodie on but you were able to see my walkie and mydevice on my belt (bad idea, should’ve taken them off). I clearly was going to buy some stuff and was waiting in line at self checkout, when literally people were walking past me and cutting me. I even had some...

TTOG: No, we can’t give you the cartwheel deal that expired two days ago. And no, i don’t care if the neighboring store does it. Also, don’t tell me to “stop liking my manager” and to “stop taking her side”. she took my side because we are doing our job and following company policy. jeeze.

Had a guest get mad at me the other day because i couldn’t return an order he had just picked up. I asked him to check his email for the receipt that should’ve been emailed to him. He refused to check it and told me he never got it. Since it was that day i wasn’t able to look it up on his card...

you guys are lucky. i’m SFS 10pm-6:30a thanksgiving-BF morning. then i’m back that same day on BF doing fitting room from 3-12am. fml. kinda was hoping i’d have the rest of BF off lol

ETL-HR. rip me

i work 10pm-6am SFS thanksgiving thru black friday morning. anyone got any tips on not falling asleep at work?? :rolleyes:

TTOG: It’s 15 minutes after we closed. Please leave. We all want to go home...:mad:

I’m in SL but honestly out of those zones i hate (with a passion) girls/infants. those zones get wrecked soooo quickly and i always find myself never finishing my zone before close. my favorite zones would be mens/boys and yes, i actually enjoy zoning shoes

Got bit by a spider on my leg, it ended up getting infected and it’s hurting horribly. Went to the urgent care and got a doctors note and i was told not to be on my feet for the next two days. practically keeping walking to a minimum and that’s impossible to do when you work in softlines. so...

Was covering a lunch up at the service desk and I had our usual shady ass people that come in, steal specifically Olay products, then attempt to return them without a receipt. Two of them come in, both with the same products, first one claims his girlfriend got them, no receipt, kept rambling...

Hey all, long time lurker here :D but recently i got the opportunity to cross train in soft lines. I've been a cashier/Guest service tm for the past year so i'm excited to get off the front end for a bit. I have my first training shift coming up and i was wondering if all you softlines people...