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I was shopping at Target yesterday, and a team member actually told me "Target strives for AMAZING guest service!!." Complete with hand motions. It was all I could do not to laugh my ass off until I was out of her sight haha

The ETL-HR must sign off on corrective action (and even cochings are documented by him/her). Any ETL-HR worth his or her worth knows that you in no way are responsible for those keys. Sit down with your ETL-HR and thell them EXACTLY what happened. Let us know how it goes!

Yes, for the person who signed the keys out (or who is supposed to hold those keys, if a key carrying team member). I believe target recently revised this policy as well, it can result in a final warning OR a coaching. However, I'm not sure what guidelines they use in determining the appropriate...

The FTL should not have lent you his/her keys to begin with. You shouldn't be held accountable for them. Period.

someone want to give an in-depth explanation on all of this? Sounds AMAZING!!! :P

So as many of you know, I recently applied for the open operations manager position at the call center I worked at. I was denied that position, however, without even applying for it, I was asked to fill the open Director of Human Resources position! They said they thought it would be a better...

UPDATE: Through a very, very strange coincidence, I met my ex's former long time boyfriend. Am I still hurt? Yes, But I'm not sad anymore. I'm completely happy my douche of an ex (and the bag it came in), is OUT of my life: HE LIED/EXAGGERATED ABOUT EVERYTHING!!!! (Me and his other ex compared...

Thanks everyone for the responses. I guess it'll just take time. I agree with pellinore, I think I jumped from medication to medication in hope for a quick fix. One other thing that concerns me: When I was in the hospital, especially in the ICU, I was prescribed the following: IV Fentanyl, IV...

I was debating writing such a personal topic on here, but I figured my anominity is maintained and maybe I can get some advice, although I'm not sure what would help that I haven't already tried. I know some of you on here knew me from way back when when I was confident, motivated, and...

It's EXTREMELY hard to get fired at where I work, but when you tell a joke like that to a team leader-let alone one with a jewish sounding last name-and ANOTHER TL to witness it, yeah you're done. Had to sign our statements, give them to HR, the HR director immediately called that CSR into the...

Well I was walking through another department to get to my department when a CSR who was in my initial orientation/training class, comes up to me and we chat for a while. OUT OF NO WHERE, he tells me this "joke"---keep in mind I have a last name that is VERY jewish sounding (I'm not jewish...

haha at least someone knows my pain! In strategic you can never ever hang up. period. I missed my target days "YOU F****** As*****" "Okay sir well you have a great day" *click*

only bad part is documenting/paperwork/followup for threat calls is a ***** haha

As some of you know, I work for a UPS call center as a team leader in strategic (preferred customers). Whenever a call escalates to me, it's usually bad. Their preferred customers, they get our full name (only strategic customers get our full name-no other department in the call center) and if...

I actually had a romantic relationship with a former member/administrator lol. We discovered we lived close to each other after talking about forum related stuff via PM'ing.

You do not need a BA, however you must have a 4 year degree (or higher) from an accredited college/university to become an ETL.

Welcome!

No, you don't need to change your workcenter this time-reason being it's already keyed in the schedule. If it wasn't, and you were changing workcenters (say they asked you to stay late for another workcenter), then, yeah, it'd be necessary just in case the LOD doesn't key it the right way. Congrats!

At my new job at UPS, when I just worked in tracking packages: Beep Beep TRACK (indicates call is coming in) Me: This is Joshua, how may I help you? Customer: You can help me by telling me where my fuc*ing package!! Me: Sure, whats your fuc*ing tracking number Thank god it wasn't a...

Your TL was talking out of his/her ass. So long as you transfer and stay in the same paygrade, you will receive the same pay