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This is definitely a lie. Front end news comes from redwire now and the direction specifically states to disburse a copy to every check lane and the service desk so that all team members can read it. I don't think anyone is very clear on how conversion is going to be tracked anymore. We...

As a GSTL I have gotten coached for following policy and having angry guests call my STL about it later. At this point I just do whatever because I know I will have no support to follow policy or procedure anymore because I need to be "making it right for the guest". I think this is probably the...

Good: A GSA should be an example for the rest of the store around great guest service and the Vibe. They should be able to effectively motivate the team to drive results around conversion and create a friendly atmosphere that makes the front end a good place to work. The best GSAs are experts...

I was a cashier before the Debit option was created and don't remember ever getting very many with the credit option that only allowed for 10% off the first purchase, but as a GSTL I have been able to get 4 in one day while helping with back up through out the day. The most I've had from a TM...

I encourag my team to always have theirs so that they can help guests with cartwheel or use the target app if they need to. I also encourage sales floor TMs to have it when LOD because it's there are times where it's easier to use your phone to help a guest than a PDA. It's generally obvious...

This has already happened. My store is ULV and we have one Replenishment TL over the entire logistics process. It actually works just fine because it leaves more hours for BR TMs to clean up the backroom. For the OP I would say it's worth talking to your GSTL and letting them know that you are...

The interview packet is the exact same one used for regular TL interviews. They are just looking for higher scope and the ability to manage talent on a wider scale. If they are confident enough to send you through so quickly I am sure that you will be fine. Try to get four or five solid...

I will generally always have the sales floor help the truck until it is done when I am LOD. The truck team is also responsible for autos on truck days. My sales floor team push all CAFs and autos on non-truck days because MyTime completely killed backroom hours and they barely have enough time...

90 day reviews have been discontinued for a year or so. We are now encouraged to do a 90 day "check in" which requires no paper work.

It shouldn't be held against you, but I will tell you that there is nothing more annoying than having absolutely no one respond to calls when trying to get someone to come in. I have a lot more respect for TMs that at least answer the phone and just let me know that they cannot make it than the...

I've been at my store about 7 years. 4 STLs 4 ETL-HR 3 ETL-AP (Position eliminated and replaced with APTL) 4 ETL-GE/Salesfloor 4 ETL-LOG 1 ETL-RX I've lost count of the number of TLs we have lost in the seven years I have been at my store. Over just the past year I am the only TL to not have...

We have had all day night service for years at my store. We generally don't have FRO until noon, but even then they do not spend a lot of their time back there. They carry the cordless because they are too busy running out abandons and zoning for most of the day.

My store still has the different colored neon lights and the green/blue signs through out the store. We do not use these to break down departments anymore or use them for any other purpose though. They just don't want to shell out the money to remodel it.

We actually have the exact opposite problem at my store. Normally all of the execs and other TLs will stay in hardlines while myself and the Fitting Room/Operator are the only ones in softlines all day until the two zoners come in at 6 pm. I still end up backing up almost every single time...

I set all of the adjacencies by myself as the SLTL at my store. My partner is a SR and never has time to do anything except set a few POGs outside of being LOD, and we have no hours to schedule TMs.

Rough week for sure. I'm a lone SL TL in a ULV store and have been doing them all by myself for the last week. I still have two of them left to do for the next couple of days too. :wacko: Fun when I come in at 10 and have guests shopping around me all day lol. The only way to get it done is...