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To who ever decided it was a good idea to give that TM a team lead position. Were you drunk during the interview?

To the one guest who came to the service desk (who had three teeth, literally three) and decided it was our fault he didnt pay his payment on time, started swearing like a sailor, you made my night all the more fun. Thanks. :D

To that one team member, thank you so much for quitting, you made my job so much easier! Nuf' said.

To the woman who yelled at me over a red bull today, you are the type if guest I wish I didn't have to help.

To that team member who assumed I was HANDED the position I am in now, HA. I have worked hard for it. Quality not quantity my friend.

To the Starbucks TL- Theres just something about you that drives me crazy! Not sure what it is, but you make me want to drink! You sometimes make me wonder what they were thinking when they made you TL.

Recently we got an overzealous woman at the service desk- (this woman was in her mid 50's and alittle on the larger side, wearing pounds of makeup) Another SD TM was talking with her and doing a simple return and missed one item she wanted to return- it went alittle something like this. TM-...

To the two guests from out of the area who came into the store before closing, you stood at the service desk for an hour, you threatened to kill yourself, almost knocked yourself out with the phone, and started crying. You are the reason I LOVE working with the public.

To that one team member, you know who you are, the one who is constantly complaining about ME to all the other Team Members. jealousy isn't a very good color on you. Everyones tired of hearing it already, get over my small amount of "success" I've had recently.

To that ETL who decided to change best practice, you didn't write the book let us do it the right way! Get off your high horse!