- Joined
- Apr 21, 2017
- Messages
- 151
Can you guys help me get creative with keeping my 1 minute huddles productive but still not sounding scripty?
These are the things I feel like I have to touch on: genuine interactions, cashier empowerment (let's not call the GSA over for $1), stepping out, greeting guests, educating them about cartwheel and the red card
When a cashier starts their shift, I usually start off by saying hi, asking how their day's going, how their mom's been, the small talk. I'll let them know approximate times for their breaks and then we'll move onto updating them about how we're doing with red cards thus far in the day. Then I'll skip over to letting them know about some good coupons that are on cartwheel this week since they're good triggers. For example, today I was telling them about how again and Tide laundry detergent is 5% off on carthwheel and women's jewelry is still 20% off so if you see a guest buying these items, it's a great opportunity to see if they already know about cartwheel! Then I'll remind them to make sure they're stepping out and genuinely greeting guests. I feel like I don't touch on red cards enough and I obviously know that I should. My GSTL's suggestion is to ask to hear their promotion of the red card. We obviously don't want our cashiers to just ask if a guest is saving 5% today, we want them to educate guests and read body language! I've thought about maybe each huddle having a good conversation about different triggers to look for (checks = debit! Hey do you pay for those checks?! Save them! Or *guest fumbling through 1 million receipts at guest service* hey let's simplify your life with the red card! It'll look up receipts for you!").
Any advice guys?
These are the things I feel like I have to touch on: genuine interactions, cashier empowerment (let's not call the GSA over for $1), stepping out, greeting guests, educating them about cartwheel and the red card
When a cashier starts their shift, I usually start off by saying hi, asking how their day's going, how their mom's been, the small talk. I'll let them know approximate times for their breaks and then we'll move onto updating them about how we're doing with red cards thus far in the day. Then I'll skip over to letting them know about some good coupons that are on cartwheel this week since they're good triggers. For example, today I was telling them about how again and Tide laundry detergent is 5% off on carthwheel and women's jewelry is still 20% off so if you see a guest buying these items, it's a great opportunity to see if they already know about cartwheel! Then I'll remind them to make sure they're stepping out and genuinely greeting guests. I feel like I don't touch on red cards enough and I obviously know that I should. My GSTL's suggestion is to ask to hear their promotion of the red card. We obviously don't want our cashiers to just ask if a guest is saving 5% today, we want them to educate guests and read body language! I've thought about maybe each huddle having a good conversation about different triggers to look for (checks = debit! Hey do you pay for those checks?! Save them! Or *guest fumbling through 1 million receipts at guest service* hey let's simplify your life with the red card! It'll look up receipts for you!").
Any advice guys?