lifewithtarget
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- Joined
- Mar 25, 2013
- Messages
- 122
Hey, so I mostly work at Guest Service and do Carts now and I had some questions that I hopefully can get answers for.
Guest Service:
1) For guests doing a "No Receipt" return with their driver's license, if the item is no longer found in the system, but there is a price on the tag (clothes for example), or a clearance sticker, will you still honor the return with that price, or just apologize and tell them you're unable to do the return?
2) For defective items, if a clothes item had a stain on it, would you salvage it, or just destroy it?
3) What's the general deciding factors when an item is given either a "Salvage" option or "Destroy" option?
4) If a guest comes up and says they didn't receive a five dollar gift card for this certain product, do you always have someone check the sign, or do you trust the guest and go ahead and give them the gift card? For this one, I am only referring to these product offers that offer a five dollar gift card.
I am sure I have plenty of more questions, but these are the ones that popped into my head at the moment. Thanks in advance!
Guest Service:
1) For guests doing a "No Receipt" return with their driver's license, if the item is no longer found in the system, but there is a price on the tag (clothes for example), or a clearance sticker, will you still honor the return with that price, or just apologize and tell them you're unable to do the return?
2) For defective items, if a clothes item had a stain on it, would you salvage it, or just destroy it?
3) What's the general deciding factors when an item is given either a "Salvage" option or "Destroy" option?
4) If a guest comes up and says they didn't receive a five dollar gift card for this certain product, do you always have someone check the sign, or do you trust the guest and go ahead and give them the gift card? For this one, I am only referring to these product offers that offer a five dollar gift card.
I am sure I have plenty of more questions, but these are the ones that popped into my head at the moment. Thanks in advance!