- Joined
- Nov 14, 2013
- Messages
- 65
I was zoning Market and a guest came up to my three tier, which I leave at the end of the aisle for reshop, took all the items out of it and left them on the end cap. I realized what was happening and caught him as he was placing his own three or four items in the top part and pushing it away. He gave me this super guilty look and said he was looking for a cart. I pointed him down the main aisle toward the mall entrance and said he could get one there and also showed him that there were baskets literally right across from where we were standing. He argued with me about it for a few minutes but in the end he was actually surprisingly pleasant about the fact that I wouldn't let him take my cart (considering how annoyed I was).
So my questions are:
Are guests allowed to use the three tiers? I'm assuming not, but we're also supposed to "vibe it up!" and "be bold!" so who knows.
Also, when guests complain that, "I should've gotten a cart, ughhh," do you offer to get them one, or just tell them where they can find one? I usually offer them baskets unless it's something really huge, but I don't really have time to walk all the way across the store to get people carts all the time... What would you do?
So my questions are:
Are guests allowed to use the three tiers? I'm assuming not, but we're also supposed to "vibe it up!" and "be bold!" so who knows.
Also, when guests complain that, "I should've gotten a cart, ughhh," do you offer to get them one, or just tell them where they can find one? I usually offer them baskets unless it's something really huge, but I don't really have time to walk all the way across the store to get people carts all the time... What would you do?