- Joined
- Jul 20, 2013
- Messages
- 8
Hello all!
I'm a new spot team member hired on just a couple weeks ago for electronics. I've been "training" part time for the last couple weeks (and by training, I pretty just mean thrown into electronics by myself after one four hour shift working with another trainer). Learning on my own hasn't been all too hard since LODs are only a walkie page away if I have any questions, but today was extremely busy, and I'm afraid I might have made a grave mistake...
I had two back to back customers that rang up expensive purchases (one customer bought a 64gb iPad and some beatz headphones, and the second bought a $500+ camera). What was odd to me was that both customers paid for their orders solely in $50-$100 debit gift cards. Is this normal?
The first customer's purchase was over $1000, and it took forever for him to swipe and enter the pin for all those gift cards. Just when I thought he'd whip out a credit card or something to pay for the large remaining balance, he kept pulling new gift card after new gift card out his pocket. Every now and then he'd enter a pin wrong and have to re-swipe it, and the whole situation just seemed kinda sketchy to me once he left with his items, and I had a second customer doing the same exact thing with his own gift cards.
If it wasn't so busy, I probably would have called the LOD during the first transaction and tried to slyly tell him that I wasn't comfortable ringing the transaction, but everyone was super busy, I didn't want to bug the LOD, and I didn't want to hold up my customers who were waiting for assistance.
Now that I've painted a picture of the situation, I'll return to my original question.. Are transactions like this normal in electronics? I've been worrying about this ever since I rang up the transactions, and I'm afraid that I may have possibly been had. If the transaction was indeed fraud of some sort, would the LODs have caught it during closing procedures? Maybe I'm being paranoid here, but I just can't help but get the feeling that I'm going to go back to work on Monday with an LOD standing by the time clock with a pink slip waiting for me.
I'm a new spot team member hired on just a couple weeks ago for electronics. I've been "training" part time for the last couple weeks (and by training, I pretty just mean thrown into electronics by myself after one four hour shift working with another trainer). Learning on my own hasn't been all too hard since LODs are only a walkie page away if I have any questions, but today was extremely busy, and I'm afraid I might have made a grave mistake...
I had two back to back customers that rang up expensive purchases (one customer bought a 64gb iPad and some beatz headphones, and the second bought a $500+ camera). What was odd to me was that both customers paid for their orders solely in $50-$100 debit gift cards. Is this normal?
The first customer's purchase was over $1000, and it took forever for him to swipe and enter the pin for all those gift cards. Just when I thought he'd whip out a credit card or something to pay for the large remaining balance, he kept pulling new gift card after new gift card out his pocket. Every now and then he'd enter a pin wrong and have to re-swipe it, and the whole situation just seemed kinda sketchy to me once he left with his items, and I had a second customer doing the same exact thing with his own gift cards.
If it wasn't so busy, I probably would have called the LOD during the first transaction and tried to slyly tell him that I wasn't comfortable ringing the transaction, but everyone was super busy, I didn't want to bug the LOD, and I didn't want to hold up my customers who were waiting for assistance.
Now that I've painted a picture of the situation, I'll return to my original question.. Are transactions like this normal in electronics? I've been worrying about this ever since I rang up the transactions, and I'm afraid that I may have possibly been had. If the transaction was indeed fraud of some sort, would the LODs have caught it during closing procedures? Maybe I'm being paranoid here, but I just can't help but get the feeling that I'm going to go back to work on Monday with an LOD standing by the time clock with a pink slip waiting for me.