Just wondering if anyone here has ever tried to call Tracfone customer service for a guest. I did today, as we had a guest that a phone previously activated with them and wanted to reactivate it.
I sold him a card and called the number on the card to reactivate for him. After following the voice prompts I thought the phone was good to go, but that was not the case. When calling back I finally found a tech support option that asks for the customer's phone number and then after entering tells you that a transaction is being completed for the number and to wait 15 minutes for it to be completed. Well in any event this transaction was never completed.
Also I did not find any option for speaking to a live person at Tracfone to see if they could help.
The guest was not happy and just wanted a refund for the card, so I tried to do a "post void," but could not, as the POS system said the prepaid card had been used. Also I could not do a return for the same reason. Finialy my ETL gave the guest a Target gift card for the value of card, but the guest was still not too happy.
Not sure if I can recommend Tracfone after that experience.
I sold him a card and called the number on the card to reactivate for him. After following the voice prompts I thought the phone was good to go, but that was not the case. When calling back I finally found a tech support option that asks for the customer's phone number and then after entering tells you that a transaction is being completed for the number and to wait 15 minutes for it to be completed. Well in any event this transaction was never completed.
Also I did not find any option for speaking to a live person at Tracfone to see if they could help.
The guest was not happy and just wanted a refund for the card, so I tried to do a "post void," but could not, as the POS system said the prepaid card had been used. Also I could not do a return for the same reason. Finialy my ETL gave the guest a Target gift card for the value of card, but the guest was still not too happy.
Not sure if I can recommend Tracfone after that experience.