Exactly this for me.I do not price match other stores’ clearance but I will price match target.com clearance. It doesn’t make sense that we honor target.com prices but not when they’re clearance. If it’s more than a couple dollars I’ll ask permission. But i usually tell the guest we really aren’t supposed to honor those prices but since it’s a couple dollars I’ll do it for them (so they don’t expect it)
Doesn't that ding Price Change if you scan it in price change mode and it does the **New Price Activated** thing and you don't print the tickets? I know it dings then if you A-Activate it, so my store has always just told them that different stores have different clearance schedules and that we don't match other stores' prices.One thing comes to mind, if your store is behind on markdowns and a guest is asking why such and such a store has it on clearance and we don't you can check it on the MyDevice. Same goes for items in your store where one size is marked down and another one is not.
I am not sure how the whole price change ding works. We have had issues where an item is marked down in a certain size and the same item in another size is not because they are behind with price change.Doesn't that ding Price Change if you scan it in price change mode and it does the **New Price Activated** thing and you don't print the tickets? I know it dings then if you A-Activate it, so my store has always just told them that different stores have different clearance schedules and that we don't match other stores' prices.
I'm amazed when I find clearance stickers on items when the DPCI's don't even match, not even close. And it is not due to ticket switching.I had a lazy PriceChange team at one store that made clearance stickers only from one clothing piece and clearance everything from that. Cashiers and myself always had to verify the clothing's actual DPCI and the stickers DPCI.
Show her the policyI know that matching other stores is a "no, no." However, a newer GSTL said that we would match our own store clearance prices.....I told her that we didn't do that but she waasn't sure if she should believe me or not....she decided on the "not" side of believing me. She's been with us for a few months and I've been here for 12 years. Who would you believe?
Certain policies are left open ended to allow room for making it right, certain policies are not.In the grand scheme of this thread, where does this fall under making it right for the guest? We have a company policy regarding price matching. However, we also have certain policies in place and if a guest gets upset we are told to make it right for them. So, if we have a guest who gets upset about the price change policy and then complains we are told to make it right for them. What is the definition of making it right? Just because a guest does not like a policy does not mean we should be "making it right". It's more like giving a kid a sucker to pacify their tantrum.
Everything policy can be stretched to make it right. You sound like every other entitled GS team member that seems to forgot you have a TL and it’s their call not yours.Certain policies are left open ended to allow room for making it right, certain policies are not.