Archived Be Bold

[Elementin]

So I have a question. Is it appropriate to give a small discount to someone on an item that is not on sale when I have told the guest we have an item, but we actually do not. Does this qualify as a be bold moment? Nothing crazy as far as price adjustment goes.

 

[Jack of all Workcenters]

That is indeed a be bold moment, but ask your supervisor to be sure. Some stores have different ideas of being bold.

 

[Mhugh220]

If it's under $20 off isn't that VIBE, which allows the TM to do it without manager approval?

 

[looseseal]

It'd basically be the same thing as giving them an Apology Coupon, so you should be fine. Taking a minor markdown on a comparable item is better than losing the entire sale completely (within reason).