I've been a Beauty TM since they started doing End To End. I mostly work in the mornings on truck days and push all the Beauty freight which was a decent transition since I came from Flow originally. At first things were going okay since most of the TLs and TMs left me alone to focus on pushing truck. I would either get all the truck stuff done or leave very little for the Beauty person that comes in after me at night. Then after a couple months, they told me that in addition, they also want me to respond to calls, backup, do reshop, and pulls. So I started doing that, even though I am very Introverted and don't like talking to people, but I thought I could handle it. That meant not getting as much of the truck stuff done.
Now on top of that, they started us on some new training and want us to focus more on upsale for the cosmetics. One of the higher ups came in a week ago and complained that I wasn't talking to every single guest and was too "task focused." I guess he said that about others people in the store too. When I think about everything they want us to do, the list is getting quite long.
I'm going to be honest, I often ignore some calls for backup because if I responded to every one, I wouldn't get very much of the truck done.
Our beauty freight is getting larger and larger. On average I'm getting about 20 repacks. But some days it can be up to 30 and I'll be lucky if I get any extra help.
I'm the only one that is pushing the majority of it from 8am to 3pm. So they want me to balance push these repacks, responding to calls for beauty, respond to backup, go to their huddles which last 30-60 minutes, go to their cart parties, push pulls and reshop, and actively sell cosmetics to guests in my area.
It's too much! All of this in one shift is simply too much.
Some members of the regular sales floor team act like I'm being a slacker when I don't go for backup or take calls, but they don't have 20 repacks to push like I do.
What do they want, quality or quantity?
Does anyone else agree?
