I agree with so much of this. From 11pm until 10 am the stores look pretty well zoned, who cares?BUT during the day when we have the cash paying guests in the store we are shredded to pieces. The softlines reshop racks are packed full at the fitting room. Reshop bins are overflowing at the service desk. And there are pulls sitting on the line waiting to be worked because the few people who are actually scheduled are all on the checklanes. We have product waiting to be sold, waiting to be put on the floor. Then when you do have a closing crew come in they are hit with a store that looks like a disaster and mounds of reshop that they are instantly defeated. I say bring back the Recovery Team Lead. That would be the first step. A consistent presence giving consistent direction. The closing teams have so many different leadership styles and what is important to that particular leader. If a sltl is closing that will be the focus. Hltl, will make sure that his/her area is looking great. It is not out of selfishness but rather they know what their particular area should look like. The lack of a good zone, affects how it will be filled by flow, which affects how accurate the research is. Then the pulls that do generate are not stocked in a timely fashion due to lack of personnel to work it. If we were better staffed we will increase sales due to a fuller floor and better service. We would regain our reputation as clean stores, stocked shelves and friendly team. Our stores currently are messy during the majority of our open hours. Our shelves are empty due to lack of people working. And our team is not as friendly as they could be, because they are trying to meet unrealistic demands. Come on corporate visit us at 2 pm and 7pm unannounced and see what it is really like in the stores. We could be so much better than this.