Yes!
Corporate expected certain parts of the survey to be a dumpster fire. They knew TMs would be unhappy after that round of Modernization they pushed out right before the survey.
If you’ve been having red metrics for quite a while, and it sounds like you have, it might be more aimed at that. I wonder if there were supposed to be changes made that never happened and corporate knows..
My store forced out a lot of the longtime TMs/TLs, and now they can’t replace them because no one wants to work there. Word gets around about what a low-paid, no-hours Hellhole it is. Karma at it’s finest...😊