Spitfire
ETL-SF
- Joined
- Nov 24, 2014
- Messages
- 236
Hey guys, this is a question for any Hardlines team leads, team members, or anyone with relevant ideas.
My Hardlines ETL called me over recently with a random epiphany: that we needed to be more aggressive with our mid-day zone. He noticed that by calling specific aisles and areas out for touch-ups (instead of vaguely saying "maintain your zone!") the Hardlines team kept up with our zone better. That left our zone in better shape for the night crew, which in turn lets our night crew be more productive (having to zone less means more time for PTMing, etc.) and our morning team as well (not having to deal with last night's strays means more time for projects and tasks.) Also, the hope would be that the team starts to deal with issues before we call them out, because they know we're going to call them out anyways, which leaves our team way stronger overall.
Which got me wondering: are there any examples like this that you guys have from your store? Any change in process, big or small, that helped your team and your day run smoother? Whether you're a team lead or team member I'd appreciate any input, as I'm trying to get my team to be the best it can be.
My Hardlines ETL called me over recently with a random epiphany: that we needed to be more aggressive with our mid-day zone. He noticed that by calling specific aisles and areas out for touch-ups (instead of vaguely saying "maintain your zone!") the Hardlines team kept up with our zone better. That left our zone in better shape for the night crew, which in turn lets our night crew be more productive (having to zone less means more time for PTMing, etc.) and our morning team as well (not having to deal with last night's strays means more time for projects and tasks.) Also, the hope would be that the team starts to deal with issues before we call them out, because they know we're going to call them out anyways, which leaves our team way stronger overall.
Which got me wondering: are there any examples like this that you guys have from your store? Any change in process, big or small, that helped your team and your day run smoother? Whether you're a team lead or team member I'd appreciate any input, as I'm trying to get my team to be the best it can be.
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