Can an ETL force me to do cashier training?

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It’s now the expectation that all team members are trained in various tasks, so that they can further contribute to our mission, which is to service our guests.
And I suggest you actually understand how modernization works. Address the points.
I think I know how it works. ALL team members. Various tasks. Not just cashier. Maybe a carry out for a grill is needed. Maybe a bale needs made. Who knows what needs to be done.

But since you are so smart and I'm just an idiot. Why don't you enlighten me? Please use monosyllabic words and short sentence structure.
 

oath2order

Scary Socialist
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I think I know how it works. ALL team members. Various tasks. Not just cashier. Maybe a carry out for a grill is needed. Maybe a bale needs made. Who knows what needs to be done.

But since you are so smart and I'm just an idiot. Why don't you enlighten me? Please use monosyllabic words and short sentence structure.
Cashiers don't have to make bales.

Simple as that.
 

REDcardJJ

Service and Engagement TL
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i think the biggest misconception about modernization is that target is expecting EVERY team member to be able to do EVERYTHING. that's not true.

target wants you to own your workcenter's business end to end, and with a few exceptions (such as backup cashiering), they really want you to stay in your workcenter. you're not gonna see guest advocates pulling batches or making bales just like you're not gonna see GM experts selling beauty or style consultants throwing or sorting the truck.
 

REDcardJJ

Service and Engagement TL
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also, i do know that some stores are using style consultants to do the A&A breakout but that's not in the guide and as we all know, the guide rules all!
 
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also, i do know that some stores are using style consultants to do the A&A breakout but that's not in the guide and as we all know, the guide rules all!
Great. Let's expand this. Who does the guide say should make a bale?
 

REDcardJJ

Service and Engagement TL
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Great. Let's expand this. Who does the guide say should make a bale?
i don't have the book in front of me but i doubt it specifically lays out someone owning bale making. anyone who is trained should just make one when needed. common sense
 

seasonaldude

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Cashiers don't have to make bales.

Simple as that.
I trained one of our cashiers on how to make a bale last week. It was a slow day. The cashier would like to change workcenters to anywhere else in the store, so with a GMTLs blessing I was showing her how to do various things around the store between my picks. We needed a bale.

But, yeah, we aren't going to call someone from the lanes to make a bale.
 

Tessa120

I escaped the asylum!
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But, yeah, we aren't going to call someone from the lanes to make a bale.
This. People who actually put items in the baler on a regular basis are the ones that should know as they will need it empty on a regular basis. A cashier is very unlikely going to be filling up the baler. On the other hand we want to get hold of people's money before they change their minds and put stuff back, so grabbing hold of whoever's in the store to get the guests' money as fast as possible makes a lot of sense, so all team members should be trained.
 

REDcardJJ

Service and Engagement TL
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This. People who actually put items in the baler on a regular basis are the ones that should know as they will need it empty on a regular basis. A cashier is very unlikely going to be filling up the baler. On the other hand we want to get hold of people's money before they change their minds and put stuff back, so grabbing hold of whoever's in the store to get the guests' money as fast as possible makes a lot of sense, so all team members should be trained.
this is actually a super good argument to support fast service at the checklanes
 

busyzoningtoys

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I vote ETL’s and EIT’s make the bales. Especially the current batch of 22 yo females I have in my store. Hell maybe we can train them on the crown and wave too since it’s required 🤔
Lol EITs always make bales and do carry outs and fill milk. It’s best practice 😂
 

YoNanas

When in doubt, throw it out
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Yep. That’s completely acceptable.

It’s now the expectation that all team members are trained in various tasks, so that they can further contribute to our mission, which is to service our guests. You’ll be scheduled at times in line with when guest traffic is the highest, and when the store is in need, you’ll have to partake in backup cashiering.
They did this back in the day if you were salesfloor, you have to know how to cashier. They should have done it a while ago when the end to end took place.
 

YoNanas

When in doubt, throw it out
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get a doctors note saying you have anxiety and can’t be on a register
Everyone’s job sucks and we are all made to do shit we shouldn’t.

There’s a line in the modernization book that says TLs must not muscle out the push they have to supervise. Most of us are the main reason push ends up completed. Should I quit over it? (Rhetorical question; I’ve considered it when pissed off)
Yes. A real lead leads by example.
 

JagStar

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Feb 22, 2019
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Agreed. When hiring they need to put all aspects of the job up front. Not to hire you for one thing and then tell you you have to clean toilets.
They do in most stores. Furthermore, this dude is on inbound. He will most likely never have to actually cashier. However, everyone has to know the POS system. Cashiering is the easiest way to learn it quickly. 1-2 days of Cashier training is not going to kill him.
 
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i don't have the book in front of me but i doubt it specifically lays out someone owning bale making. anyone who is trained should just make one when needed. common sense
I’ll fearlessly hang from 17’ ceilings and steel, schlep a guest’s newly purchased bookcase to their Mini Cooper, stitch my own arm back on after a cardboard cut, but eye related injuries give me the heebie jeebies. Nope, to the baler for me. I’d like to add, cashiering gives me heebie jeebies as well. 80BCF030-0A71-40F6-A3F4-DE993DF6B726.jpeg
 
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I feel your pain, OP, even though I completely understand the rationale behind training everyone on the register. I hate cashiering with the white-hot intensity of a thousand suns. The four hours of cashier training I did when was first hired were torture. I would rather get fired than work as a cashier. I will die on this hill.
 
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