Archived "Can not accept. Return coupon to guest."

[BullseyeBabe]

How you handle these? I think they must have the old style barcode that our coupon policy says we don't accept. Of course at my store we have to take them anyway. I'm wondering if we get reembursed for them.

 

[Amanda Cantwell]

We do not. you should not honor them, you should say, "sorry, in accordance with our coupon policy, we are unable to take this coupon".

no reputable brand uses the old style barcode. I'd put money on the fact they're fake.

 

[shortstuffishere]

Sometimes they're on the items themselves.

 

[Amanda Cantwell]

Sometimes they're on the items themselves.

i've never seen an invalid coupon on an item (doesn't mean of course they don't exist but every brand i've seen uses correct barcodes)

 

[redeye58]

I've seen expired coupons on items after vendors forgot to remove them; had to honor the first few before locating & removing the others.

 

[NPC]

We were told not to manually apply coupons anymore. Usually when this comes up, it's for a valid reason too, like the wrong scent, size, etc. But if I can't figure out why it's rejecting it, and it's like, for .50 cents, and I suspect no foul-play, then I do it anyway. Keep the line moving!

 

[Amanda Cantwell]

I've seen expired coupons on items after vendors forgot to remove them; had to honor the first few before locating & removing the others.

Expired is one thing. Wrong barcode is another. A lot more scamming the second way. At my store we can accept if there's an option to accept anyway and it's a valid coupon. Otherwise we have to reject. If they're being nice I'll do it for them anyways though.

 

[Amanda Cantwell]

If your GSA/TL is ignoring the POS saying "do not accept" I'm surprised they're still a GSA/TL, and AP hasn't gotten involved-- it's most likely coupon fraud by a coupon scammer who hasn't caught up with the times yet.

 

[signingminion]

I've got a handful with no expiration date, as in that's what's printed in the space for the date. They doubtful scan, but are valid. I like to redeem one every once in awhile to screw with places.

 

[MrGSTLman]

Our STL has pretty much told us to stop being coupon cops. If they have the correct item just take it. Our couponers are nasty when they don't get their way.

 

[Amanda Cantwell]

Our STL has pretty much told us to stop being coupon cops. If they have the correct item just take it. Our couponers are nasty when they don't get their way.

not accepting invalid coupons is not coupon cops, it's not comitting coupon fraud (a legal crime)

 

[Anelmi]

Nope I've had a lot on actual items that are perfectly valid. If it allows me to override and pick the item, I do so. It's not the guest's fault Target POS is wacky.

 

[masterofalltrades]

Our STL has pretty much told us to stop being coupon cops. If they have the correct item just take it. Our couponers are nasty when they don't get their way.

Your stl needs to grow a backbone.

 

[Amanda Cantwell]

Nope I've had a lot on actual items that are perfectly valid. If it allows me to override and pick the item, I do so. It's not the guest's fault Target POS is wacky.

i always do accept anyway if it's the correct item. i'm talking about op's situation where the pos specifically says not to accept the coupon.

 

[Frontlanegirl]

i've never seen an invalid coupon on an item (doesn't mean of course they don't exist but every brand i've seen uses correct barcodes)

I have had it happen to me several times in the past month. I've removed the coupon from the product and then get a message that it is not a match. I go ahead and accept since it is a match.

 

[NPC]

I have had it happen to me several times in the past month. I've removed the coupon from the product and then get a message that it is not a match. I go ahead and accept since it is a match.

Sometimes the coupons are on similar items from the same brand. Like, "if you like this, you might like this other thing we make. Here's a coupon for THAT item."

 

[shortstuffishere]

Sometimes the coupons are on similar items from the same brand. Like, "if you like this, you might like this other thing we make. Here's a coupon for THAT item."

And sometimes it's on the package and will say BUY 2.. and they only have one.. It's like sorry.. you need the other

 

[TeamRed]

Our STL has pretty much told us to stop being coupon cops. If they have the correct item just take it. Our couponers are nasty when they don't get their way.

Our STL is the exact same way she is like eh whatever and tells the gstls the same thing as well whenever I cashier I know the drill vibe vibe vibe or the guests complain it is sad really.

 

[HRZone]

If your GSA/TL is ignoring the POS saying "do not accept" I'm surprised they're still a GSA/TL, and AP hasn't gotten involved-- it's most likely coupon fraud by a coupon scammer who hasn't caught up with the times yet.

Don't underestimate how desperate some stls are to avoid nasty reviews.

 

[Frontlanegirl]

Sometimes the coupons are on similar items from the same brand. Like, "if you like this, you might like this other thing we make. Here's a coupon for THAT item."

Nope, I've had a coupon that says, "Save now on this item".

 

[Frontlanegirl]

Don't underestimate how desperate some stls are to avoid nasty reviews.

TRUTH

If we are supposed to pretty much take back anything and let a fraudster do their thing, I am not going to worry about a .50 cent coupon.

 

[NPC]

Nope, I've had a coupon that says, "Save now on this item".

I dunno, it's a conspiracy I guess.

 

[Frontlanegirl]

I dunno, it's a conspiracy I guess.

Just like the recent coupons Target has sent out and the barcodes on the back do not work.

 

[Amanda Cantwell]

Just like the recent coupons Target has sent out and the barcodes on the back do not work.

They sent out a workbench about that. It's horrible because they're all percents it's not like you can just quickly do it in your head.

 

[Anelmi]

So you go up to the item for the coupon in question, do a % price change. I use either Missed Cartwheel or Guest Price Challenge as my reasons for the adjustment.