coupons

It's a never-ending debate on those pesky Facebook groups and sometimes Reddit. The typical "buys hundreds of dollars worth of merchandise with coupons, reducing the paid-for amount to a few dollars or even pennies" and "returns them all the next day for full value" scenario. It plagues your...

For some reason guest services is being trained to down price items that were purchased with manufacturer coupons resulting in the customer not receiving they're full entitled return value the policy states only store coupons will be subtracted from the return, manufacturer coupons do not get...

Does Target have an actual policy on accepting coupons for clearance items? We've experienced an increase in people using coupons on items that are on clearance. And these aren't little coupons. These are coupons giving $3 to $4 off, Leaving the guest to pay pennies for item(s). I've asked...

A guest came in today to return an item they had bought via order pickup 2 days prior. However, we were not able to because the page for their order said the item was no longer available for return. The only time I have seen this message since working guest services was when the receipt had hit...

So, yep, the title says it all. I was ringing up 3 guests today who bought a bunch of $100 visa gift cards with cash cards and they rang them up separately (and it all totaled out to about $3000). I was stupid and didn't call a TL in time and I'm pretty sure I just made Target lose about 3k. I...

Has anyone had a guest come up to the Guest Service and insist on doing a card look up return for items that you know are regularly coupon-ed? I had a guest do that today and we took extra steps to make sure that she got the value she paid for it instead of the MSRP of the item. (This guest is...

How you handle these? I think they must have the old style barcode that our coupon policy says we don't accept. Of course at my store we have to take them anyway. I'm wondering if we get reembursed for them.

According to the Target Coupon Policy, we can refund the manufacturer coupon onto a GC. It says we can also deny the coupons if they are not used for use or gifting. How do you go about returning the coupon amount onto a GC? This way the coupon fraud guests are not making a profit on the coupons.

I'm a GSA at my local Target and I use several websites to check coupon are legitimacy. Currently, it requires a fair bit of searching and I think I have a couple of ideas that could streamline my process exponentially. I am in the process of working on a general idea that would simply allow me...

Hello, today was my first cashier shift. I have a question about discounts I guess. When a guest has, let's say, four items and I scan them and they don't have the discount but the guest says "there was a sign (promotion) that said buy one, get one free where these were" what do I do? Guest...

Has anyone else noticed that the computer refuses certain coupons now? A red screen pops up and says something like "Coupon cannot be used. Return to guest." I look at the coupon and it matches the product, expiration dates are fine and all that....plus it usually is a coupon that was pulled...

So at my store we actually don't have very many problems with guests using fake coupons, but rather our problems come in the form of coupons showing up that have a significantly higher value than the item that that register is matching it with. I think I remember seeing a Redwire one time that...

So I've posted about this before in re: a SrGSTL at my store told us that we are either allowed to let a guest use a BOGO coupon or buy the number of items to get a gift card but NOT both. When I wrote about it a few months ago, I was told my GSTL was misunderstanding the policy and it was...

Yay first post! I love working at Target. However, they really didn't train me to watch for coupon fraud, and since sometimes the coupons actually go through, I usually didn't check the coupon when I had a huge line of guests, and they never trained me to look out for it, but after gaining...

Is there a new coupon effective Oct. 1? A woman came to the service desk the other day with a coupon she forgot to use for a purchase she made a week before. I scanned the receipt but there was no function for a misses coupon, not that I expected one because it was past three days. I told the...

I went up to target today to buy my weekly supplies. I was given many coupons at check out. I paid with my usual credit card. I noticed the coupons were for products I've bought before or related to items I've bought before. Is target storing my card number or an identifier somewhere? It has...

It came down from corporate! Effective immediately we (all Targets) are to turn down returns from all coupon scammers. The policy is supposedly corrected on the website coupon policy. We are wondering if corporate and the district/group will back us up, but for now, we do the Target dance of joy!

Idk if anyone else has had the extreme couponers come down your lane and try to ram about forty coupons that clearly state limit one per purchase (limit two per household) I've had multiple guest last week come down my lane who have argued with me, tell me that other cashiers do it, and that I...