Angry "Extreme" couponers

Joined
Feb 13, 2013
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26
Idk if anyone else has had the extreme couponers come down your lane and try to ram about forty coupons that clearly state limit one per purchase (limit two per household) I've had multiple guest last week come down my lane who have argued with me, tell me that other cashiers do it, and that I obviously don't understand our store coupon policy. :wacko: I know everyone has to tighten their belts and what not but why must they be so rude about me doing my job when after all I need it to help my family. I had one guest ask me why their $5 coupon wouldn't be accepted for their $4.50 item where it clearly stated that the coupon should not exceed the items price or anything below ($6.00). Sorry rambling just these self-titled extreme couponers are driving me crazy!!!! :girl_sigh::angel:
 
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Extreme couponers are the worst... All you can do is know the policy and enforce it as well as any restrictions that may be listed on the coupon(s). Partner with GSTL if guest becomes irate.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,708
At my store, they ALWAYS head for the newbies because they know they're unsure, can be bullied & seldom call for help.
Whenever I saw someone with a stack of coupons in a newb's line, I'd stand nearby & watch. It quickly turned into a learning experience, especially since I kept a print-out of the current policy on my clipboard.
 
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  • #5
Extreme couponers are the worst... All you can do is know the policy and enforce it as well as any restrictions that may be listed on the coupon(s). Partner with GSTL if guest becomes irate.
Oh I wish! :girl_cry3: My GSA and my GSTL would rather get annoyed at me for bothering them with the dispute and they are all over the place either doing something GSTL related or talking it up with certain TM's over at GS that they are hard to get a hold of so I'm left arguing with guest who then proceed to swear at me and NO WAY do I take that if I have a line I suspend the person's transaction and help the other guest or if that person is the only one in my lane I shut my light off, suspend the transaction, and tell her as politely as I can that I will not continue helping her rude ass face. :girl_dance::bye:

Not to say I don't like to accept coupons but when I see those ladies with their binders and boxes I cringe hoping they are not those unreasonable crazy freaks who will try and confuse you and throw down their interpretation of what their coupon states. I stick to my guns until told otherwise and that rarely happens a guest said I owed her money but I told her politely that no she argued her coupon for Crest toothpaste was $3 off and she had one for $2.99 (and had used a coupon to knock $0.25) I explained to her that the coupon could not be accepted since it exceed the amount the item was for. She called me a idiot asked for my first and last name when I gave her my first name and not my last she then asked for why I wouldn't give her my last not getting into that argument I pointed toward my GSTL who was thankfully talking to out ETL-GS and told her to give her complaints to management. Void her transaction and sent her on her steaming way.

(SORRY! Have a lot of coupon horrors. Maybe its because I'm really sweet when guest come through my lane that they think they'll sucker me or intimidate me. Ohhhh how wrong they are!)
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,708
I've couponed for years. Always read the terms on store coupons & never pushed unless it was an obvious bait & switch.
I understand that folks use 'em even more because of the economy but I absolutely DESPISE people who try to game the system. They're the very reason limits have to be imposed.
 
Joined
Nov 17, 2011
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817
We have a sr GSTL who is VERY strict with couponers because she's sick of them scamming us, and one night we had an extreme couponer come through. I'm not sure exactly what happened, but the guest became irate and started recording the cashier and GSTL on her cell phone and threatened to sue us or something ridiculous. She was removed from the store in short order, lol.
 
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  • #8
We have a sr GSTL who is VERY strict with couponers because she's sick of them scamming us, and one night we had an extreme couponer come through. I'm not sure exactly what happened, but the guest became irate and started recording the cashier and GSTL on her cell phone and threatened to sue us or something ridiculous. She was removed from the store in short order, lol.
:D amazing I applaud your SR GSTL :D nothing better then when your manager actually follows store policy :) I unfortunately work cashier tomorrow (closing cashier tomorrow....can someone say ugh?)
 
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Extreme couponers are the worst... All you can do is know the policy and enforce it as well as any restrictions that may be listed on the coupon(s). Partner with GSTL if guest becomes irate.
Oh I wish! :girl_cry3: My GSA and my GSTL would rather get annoyed at me for bothering them with the dispute and they are all over the place either doing something GSTL related or talking it up with certain TM's over at GS that they are hard to get a hold of so I'm left arguing with guest who then proceed to swear at me and NO WAY do I take that if I have a line I suspend the person's transaction and help the other guest or if that person is the only one in my lane I shut my light off, suspend the transaction, and tell her as politely as I can that I will not continue helping her rude ass face. :girl_dance::bye:

Not to say I don't like to accept coupons but when I see those ladies with their binders and boxes I cringe hoping they are not those unreasonable crazy freaks who will try and confuse you and throw down their interpretation of what their coupon states. I stick to my guns until told otherwise and that rarely happens a guest said I owed her money but I told her politely that no she argued her coupon for Crest toothpaste was $3 off and she had one for $2.99 (and had used a coupon to knock $0.25) I explained to her that the coupon could not be accepted since it exceed the amount the item was for. She called me a idiot asked for my first and last name when I gave her my first name and not my last she then asked for why I wouldn't give her my last not getting into that argument I pointed toward my GSTL who was thankfully talking to out ETL-GS and told her to give her complaints to management. Void her transaction and sent her on her steaming way.

(SORRY! Have a lot of coupon horrors. Maybe its because I'm really sweet when guest come through my lane that they think they'll sucker me or intimidate me. Ohhhh how wrong they are!)
If your GSTL/GSA won't help you, they aren't doing their job properly. You can report them to ETL-HR saying that you aren't receiving proper support to stop coupon scammers from your GSA/GSTL.
 
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Feb 13, 2013
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  • #10
If your GSTL/GSA won't help you, they aren't doing their job properly. You can report them to ETL-HR saying that you aren't receiving proper support to stop coupon scammers from your GSA/GSTL.
Our HR is really bad she's a two-faced liar says she'll get to something we ask. We follow up she's forgotten the whole conversation. I miss our old HR but she passed away about a year ago...she was amazing she helped me get 3weeks off to take personal leave so I could travel with my family and she always had a smile...she was so young when she left us :/
 
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Feb 13, 2013
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She died?? :eek: So sad
Yes, she died of a form of lukemia (acute i believe) sad thing is she didn't know she had lukemia. She died July 4th due to flu sickness she got which became severe by the lukemia. I would reveal her name but it would reveal my location(the day of her death is too much info at that) she will be missed she was a prime example of someone who lived and breathed for Target guest but employees as well. :'(
 
Joined
Jul 1, 2011
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Idk if anyone else has had the extreme couponers come down your lane and try to ram about forty coupons that clearly state limit one per purchase (limit two per household) I've had multiple guest last week come down my lane who have argued with me, tell me that other cashiers do it, and that I obviously don't understand our store coupon policy. :wacko: I know everyone has to tighten their belts and what not but why must they be so rude about me doing my job when after all I need it to help my family. I had one guest ask me why their $5 coupon wouldn't be accepted for their $4.50 item where it clearly stated that the coupon should not exceed the items price or anything below ($6.00). Sorry rambling just these self-titled extreme couponers are driving me crazy!!!! :girl_sigh::angel:
I could be wrong on this, but in the $5 Q for the $4.50 item case, you could accept it and just adjust it down. If I'm wrong, someone please correct me, but I've had cashiers do that on mine before (and that was before I was an employee). When I did it, I pointed it out to the cashier AS she was ringing it up and she thanked me for it. I've also had them say "no big deal" on $3 Qs for a $2.99 item.

I had a lady one day who wanted to use a Target Q for Claritin D with a manufacturer for $5 of a $15ct or higher. I told her I could only use the Target one because we only carry 5 or 10ct (which were both on sale and the 10 ct would've ended up about $2). She threw a hissy fit and insisted I "call the manager". I did and he still refused to do it. She ended up calling corporate (and lying, of course, saying the Q was for a 5ct or higher), who called the STL, who came over to verify what the Q was actually for, and he stood up to corporate. I'm so happy he has our backs like that :)
 
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Feb 13, 2013
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Nope you're right but the guest I get demand that I don't adjust the coupons. Which unfortunately we do at my store. :) Glad to hear ur STL could back you up!
 
Joined
Feb 4, 2013
Messages
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At my store, they ALWAYS head for the newbies because they know they're unsure, can be bullied & seldom call for help.
This is my exact story one of the first days I was put on cashier instead of Food Ave.
At this point in time I am fearful of cashier shifts, they last so long and gives me plenty opportunity to mess up.
The post in it's entirety was true, as a newbie I rarely ask for help, and each time I have I end up getting 'evil' stares.
Coupons are my worst nightmare right now.

Apparently I had a regular 'couponer' pick me out as a newbie and cashed in twice before I even thought to call someone over.
So..SPOT lost a lot of money and I got scolded by other TM and it did turn into a fast learning experience.
I am thankful for the user who posted coupon guidelines because my register 'training' cannot be considered as such as I was never informed or proofed on any guidelines.
 
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Joined
Nov 20, 2011
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71
Coupons suck because the coupon policy and best practice for accepting coupons are normally contradictory. The coupon policy is also vague and not always definite. Coupon may be reduced, just like how some items used to have restocking fees. Best Practice is not to adjust anything and let POS do all the work (I think the only coupons that get adjusted automatically are Target coupons), but the POS will usually give guests overage to apply to other items and won't adjust manufacturer coupons. Sometimes it will be ridiculous when it comes to BOGOs and the sometimes faulty "Pick Item" system.

Because the policy is not always clear, stores end up making their own rules for the coupon policy at times and it can be very inconsistent, from store to store and from manager to manager and from guest to guest and from cashier to cashier.

Target coupons are okay for the most part. Manufacturer coupons are the headaches.

***

Although we do have plenty of couponers that come through the store. There are the OTC/brush head/razor coupon returners. There are the use coupons on only clearance people. There are the baby formula buyers with coupons/rebate coupons that buy a ton and return them too. The I'm-too-good-for-the-four-identical-coupons-rule people. The I-can't-read-coupons people. The "the other store accepted my expired coupon" people. The "oh I forgot my coupons" people at the end of a transaction so the coupons won't show on their original receipt when they return the stuff the next day. Sometimes they're not all bad people and saw a coupon on an item that ended up being a year or two old once you actually opened it.
 
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Oct 20, 2012
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I'm not gonna give too many details but all I'm going to say is that if the GSTL knows you're not a regular cashier and are up for backup, that you have to be back on the sales floor, that they should try to diffuse the situation and take over instead of letting them deal with it. Now it may sound like I'm whining and before someone mentions that cashiering is part of the core roles....is that if you knew what happened before and after calling for help, then you'd agree with me that the GSTL should have taken over. /rant
 
Joined
Nov 17, 2011
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Yesterday I had a couple women come through my line with $20 off any DVD coupons, four coupons per person. They scanned at POS, but it seemed super fishy to me. They also had $10 off any Energizer product (I adjusted those down as necessary). Anyone else seen these?
 
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Are they internet coupons or regular? Theres a few ways to find a fraud coupon
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
Yesterday I had a couple women come through my line with $20 off any DVD coupons, four coupons per person. They scanned at POS, but it seemed super fishy to me. They also had $10 off any Energizer product (I adjusted those down as necessary). Anyone else seen these?
My GSTLs told us to watch out for the DVD coupons and call them over if a guest tried to use one. I haven't heard about the Energizer coups though.
 
Joined
Jul 1, 2011
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Had a lady today try and give me a bunch of coupons that conveniently had the expiration dates torn off. Told her I couldn't accept them because of that and she started to get pissy so I scanned one (just for sh!ts and giggles) and it (surprise, surprise!!!) was denied because it was expired. She finally said "Just throw them all away then"....I noticed that one of them had the expiration date printed in the "fine print" and showed her that it had expired in NOVEMBER!!! She didn't even make it "believable" either, they were all neatly cut, except for where the expiration dates were, which looked like someone had taken a bite out of them~LOL! Sorry lady, you're more likely to get those by one of the front end cashiers....most of our IQs back in pharmacy are quite a few points higher than those of our front end! (not saying this is true of ALL Targets, but unfortunately it is of ours :( )
 
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They're internet coupons.
Coupon must be whole.

Each Internet coupon needs to be scannable.

Cannot be copied/scanned, please note you cannot determine this by print quality. Some people have ****ty printers.

Most Internet coupons (manufac) have a serial barcode with numbers below it. This is the unique coupon identifier... If multiple coupons have the same serial, they are fraudulent. It's not the same barcode you scan.

Fraudulent coupons will usually have poor grammar or mistakes in the wording.

If the coupons are over $10, verify with gstl.
 
Joined
Jul 1, 2011
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2,719
They're internet coupons.
Coupon must be whole.

Each Internet coupon needs to be scannable.

Cannot be copied/scanned, please note you cannot determine this by print quality. Some people have ****ty printers.

Most Internet coupons (manufac) have a serial barcode with numbers below it. This is the unique coupon identifier... If multiple coupons have the same serial, they are fraudulent. It's not the same barcode you scan.

Fraudulent coupons will usually have poor grammar or mistakes in the wording.

If the coupons are over $10, verify with gstl.
I've printed Target coupons that won't scan...they were perfectly legit, but my printer was running out of ink. I was told to use my best judgment on this one

ALL coupons have a serial barcode on it, but not all are unique. I've printed multiple coupons off websites (even Target.com-"legitimately", you are allowed to print 2) that have printed with the same serial number

So do some on Target.com, although it's been a while since I've seen one with improper grammar

I was told $5, but I'm sure that varies by store...

Another "dead giveaway" is the "any item FREE" or "on any *BRAND* item". Most manufacturer coupons are for *specific* items or at the very least a specific "type" of product by that brand. Popular ones are for batteries, "Kraft" brand items, "Coke" brand items, baby items. You can go http://www.couponinformationcenter.com/psa-list.php to see a list of fraudulent ones...
 
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