Extreme couponers are the worst... All you can do is know the policy and enforce it as well as any restrictions that may be listed on the coupon(s). Partner with GSTL if guest becomes irate.
Oh I wish! :girl_cry3: My GSA and my GSTL would rather get annoyed at me for bothering them with the dispute and they are all over the place either doing something GSTL related or talking it up with certain TM's over at GS that they are hard to get a hold of so I'm left arguing with guest who then proceed to swear at me and NO WAY do I take that if I have a line I suspend the person's transaction and help the other guest or if that person is the only one in my lane I shut my light off, suspend the transaction, and tell her as politely as I can that I will not continue helping her rude ass face. :girl_dance::bye:
Not to say I don't like to accept coupons but when I see those ladies with their binders and boxes I cringe hoping they are not those unreasonable crazy freaks who will try and confuse you and throw down their interpretation of what their coupon states. I stick to my guns until told otherwise and that rarely happens a guest said I owed her money but I told her politely that no she argued her coupon for Crest toothpaste was $3 off and she had one for $2.99 (and had used a coupon to knock $0.25) I explained to her that the coupon could not be accepted since it exceed the amount the item was for. She called me a idiot asked for my first and last name when I gave her my first name and not my last she then asked for why I wouldn't give her my last not getting into that argument I pointed toward my GSTL who was thankfully talking to out ETL-GS and told her to give her complaints to management. Void her transaction and sent her on her steaming way.
(SORRY! Have a lot of coupon horrors. Maybe its because I'm really sweet when guest come through my lane that they think they'll sucker me or intimidate me. Ohhhh how wrong they are!)