I escaped the asylum!
- Mar 17, 2017
Just because something has always been done a certain way doesn't mean that it's always been done the right way.Why is it so hard for you to believe that this is the way my store has always done it (GSTM who has been at my store for 6+ years says that's how she was trained day 1)? If any of the multiple GSTLs, GSAs, ETL GEs, ETL APs, APTMs my store has had in the time I've been there had a problem with it, they would have said something, rather than continuing to tell us to keep doing it that way.
People speak of coupon fraud, but this could be considered another form of coupon fraud. Target discounts an item for the amount of the coupon. Example, a box of whoozits is reduced by $3 due to a $3 coupon. The whoozits manufacturer gives Target $3 to make up for what Target lost in the sale. If the whoozits owner returns it then giving them less than the $3 means that Target got the $3 from the manufacturer plus an additional $1 or so that was not given to the customer. If the contract between Target and the manufacturer says that Target will receive only what it lost, then that extra amount is, well, whatever interesting legal word for theft you can think of.
AP is probably trying to figure out how to make the people running coupon scams go away permanently by keeping them from profiting. They probably aren't thinking about contract law and how the legal agreement is being violated. Or maybe they are and they are keeping track of every penny not handed back and are shipping it off to the manufacturer. Or maybe they have a far better understanding of the contracts and there is a clause for Target keeping money from returns. Doubtful for that last part though, if they were privy of such information they would be part of corporate legal department, not store level AP.
But to argue that that's the way it should be, not really, not if you add the numbers and expect that Target has a similar contract to other retailers, where the retail store does not get more money from the manufacturer than they give away. Argue ASANTS sure, but don't say it's the right way to do things. "But it's how we've always done it" is the opening words to a whole lot of things in a whole lot of places that were legally gray or outright illegal and it took a bit for someone to take notice of the questionable actions.