You asked -
Get rid of the sing song voice over the walkie.
I will back up if you get me off the damn lane. Cashier filling candy, pushing carts, moving baskets, chatting at guest service while I am on a lane will not make me want to come back up.
How about a "thank you" for responding to the lanes, helping with carryouts, restroom checkups etc. Sure its our job too but how many people actually do it? Its easy 2 little words that mean quite a bit
When you need to call me for information on a product, please speak clearly and I will do the same
Stop with the passive aggressive shit on the walkie.
If you are slow up on the lanes, please reciprocate and send a cashier to the floor to help fold or put away reshop
Please speed weave
Please call off the back up if you don't need it.
If we get a visit and you freak out by calling a back up when its not needed you will look like someone who doesn't know how to do your job. Again speed weave, anticipate whats going on, move people around, manage the breaks. You will be viewed positively by the visitors not like someone who is over their head.
Stand next to the cashier who got the red card so they can actually hear the recognition over the walkie. Its amusing when you announce the red card and the leadership gives congrats over the walkie. Its not for you its for the cashier, they need to hear it.
Some GSTLs are great, some not so much. I think its great that you are looking at it from all perspectives