Hey guys!
New Inbound GM TL here, coming from a Closing TL role. I'm a little overwhelmed with this area. The previous TL was not on best practices of any kind, so I don't have a good foundation to base it on. With this new scan to sort coming as well, feeling a little clueless. Can you guys share some of your routines? I am more so looking towards how you manage 4x4, PF, OOS, zone, truck push (what those times goals look like), just teh structure. I am familiar with follow-up, implementing time goals, and that side of the business. My store cut the secondary GM TL, so it's just me who handles inbound and all GM departments (otc, hair, house, chem, paper, kitchen, stat, toy, sport, seasonal, storage, receiving). ETL is trying to support me the best he can, but he is also new to his role, having taken it over 2 months ago. Anything you guys suggest! hoping for some checklist or links to guides or something 🙂
New Inbound GM TL here, coming from a Closing TL role. I'm a little overwhelmed with this area. The previous TL was not on best practices of any kind, so I don't have a good foundation to base it on. With this new scan to sort coming as well, feeling a little clueless. Can you guys share some of your routines? I am more so looking towards how you manage 4x4, PF, OOS, zone, truck push (what those times goals look like), just teh structure. I am familiar with follow-up, implementing time goals, and that side of the business. My store cut the secondary GM TL, so it's just me who handles inbound and all GM departments (otc, hair, house, chem, paper, kitchen, stat, toy, sport, seasonal, storage, receiving). ETL is trying to support me the best he can, but he is also new to his role, having taken it over 2 months ago. Anything you guys suggest! hoping for some checklist or links to guides or something 🙂
