Checklist/setup

[Monkekua]

Hey guys!

New Inbound GM TL here, coming from a Closing TL role. I'm a little overwhelmed with this area. The previous TL was not on best practices of any kind, so I don't have a good foundation to base it on. With this new scan to sort coming as well, feeling a little clueless. Can you guys share some of your routines? I am more so looking towards how you manage 4x4, PF, OOS, zone, truck push (what those times goals look like), just teh structure. I am familiar with follow-up, implementing time goals, and that side of the business. My store cut the secondary GM TL, so it's just me who handles inbound and all GM departments (otc, hair, house, chem, paper, kitchen, stat, toy, sport, seasonal, storage, receiving). ETL is trying to support me the best he can, but he is also new to his role, having taken it over 2 months ago. Anything you guys suggest! hoping for some checklist or links to guides or something 🙂

 

[Hardlinesmaster]

Welcome! Partner with the Etl.

 

[FlowTeamChick]

Listen to the TMs on the unload line. The TL who runs our unload process had a great TL to teach him the ropes (ETL was also new to their job and didn't know about unload), but he tried to be lazy with it, getting TMs to do things he was supposed to be doing. And that generated some complaints, that the TL wasn't doing his job and foisting parts of onto TMs. Some quiet words were said and things were corrected. Now, he does a pretty good job of it but it took a while to get there.

Not trying to say that unload TMs should be telling you what to do. Just that the ones who've been doing it a while AND do a good job of it can provide you with excellent feedback, if you're willing to listen.