Collector's Disclaimer

#1
Hello, long time lurker on the old site and now the new site, So Hello All.:D
I know the answer to my question was on the old site, but I did a search for the answer here, but pretty sure it has yet to come up.

My question is there is a sign that states that we reserve the right to limit purchases for collectors or something like that, but I can't remember if it says we cannot go to the back to look for a specific toy.

I'm looking for the sign #, but couldn't find it in the new 2011 Signing reference book.
 
#2
go to signing station. look under hq signs. go for zero or blank on search. its there, just read for it. redeye may the current sign number at her store. they do have it posted there.
 
#3
Welcome, Skull, glad you broke the ice with your first post. See, that wasn't too hard, was it? ;) We have a group of collectors that come in our store everyday when we first open. They have come to know that we don't check on items in the BR if there are some on the sales floor. However sometimes they will spot a new face and ask them to check for them.
 

redeye58

Hasta Ba Rista, Baby!
#4
We're torn up in remod right now but I'll check with our guys for it.
Sure enough, since it's been down, I've had several 'collectors' ask me to run to the back & check for inventory, telling me specifically what they were looking for. Ah, no. Still not gonna fly....
 
#5
oooor to teach them a lesson... get it for them, then before you bring it out to the floor, bend the packaging :) I know it's mean, but hey, if you wanna be so damn pushy ... it makes their item worth less than what it is (for them). Most of them sell them on Ebay anyways.
I always enjoy shutting them down telling them that we are only allowed to pull stuff when its low low capacity.
If i do happen to have to pull something, I take my time pulling it, and the prizing it really slow (we still have prizing law here). Patience my friend.

There is a collector I have actually gotten to know pretty well over the years and sometimes he still tries to "Eye bat" me to pull something. I give him the "I'm so so sorry and I feel your pain" Look and tell him that he KNOWS very well we aren't supposed to. And he smiles and walks away.
 
#6
Lil off topic:

We have a hot wheels guy that comes in every morning as soon as the store opens. He's a jerk. No other way to put it. After 5 years of seeing him every morning he still thinks we can find that one specific car for him and just won't because we are "hot wheels nazi's".

Sometimes as we're leaving (o/n) he will follow us out and accuse us of keeping all the rare ones for ourselves. We just ignore him now, but man is he a pita.
 
#7
How about the baseball/collector card folks that come in with the scales? I respect the dedication, but that is very odd. It must work though. No harm, no foul in my eyes. No different than any other guest destroying the shelves looking for a box of Kleenex that has no dents in the box. Whatever, sir guest dude, destroy it like you own it.
 

redeye58

Hasta Ba Rista, Baby!
#8
Or the ones that 'feel' the packets like they can determine which ones have the *extra* card.
Get a REAL job, guys. And get a life (think "40-yr-old Virgin").
 
#9
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
 
#10
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
Maybe I'm wrong here but I think all Hot Wheels cars have the same UPC and I'm almost positive that they all have the same DPCI. They come in assortment boxes and an item search would not return anything that would tell you what specific Hot Wheels cars are back there.
Each CD and DVD (or package) has its own DPCI and each one would show up separately in an item search.
I know that when I was on flow team, we filled those pegs with whatever cars came out of the box and backstocked the rest. There were a lot of pegs for that one item, especially when it was featured on an endcap, but still....if there's a lot of them going back to the backroom, then that's a pain for the team member who has to go back there and look for a specific car for a collector. Multiply that by the number of collectors your store gets and then you realize why a lot of stores won't go to the back looking for a specific Hot Wheels car. Plus, there are some Hot Wheels cars that come in a mystery package, so there's no way to know what's in there without opening the package.
 
#11
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
Maybe I'm wrong here but I think all Hot Wheels cars have the same UPC and I'm almost positive that they all have the same DPCI. They come in assortment boxes and an item search would not return anything that would tell you what specific Hot Wheels cars are back there.
Each CD and DVD (or package) has its own DPCI and each one would show up separately in an item search.
I know that when I was on flow team, we filled those pegs with whatever cars came out of the box and backstocked the rest. There were a lot of pegs for that one item, especially when it was featured on an endcap, but still....if there's a lot of them going back to the backroom, then that's a pain for the team member who has to go back there and look for a specific car for a collector. Multiply that by the number of collectors your store gets and then you realize why a lot of stores won't go to the back looking for a specific Hot Wheels car. Plus, there are some Hot Wheels cars that come in a mystery package, so there's no way to know what's in there without opening the package.
You are absolutely correct. Hotwheels all have the same upc/dpci and come in assortment cases. There is no way of finding a specific one without physically searching through wacos and case packs. With an OH of 700 hotwheels, its not happening.
 
#12
You are absolutely correct. Hotwheels all have the same upc/dpci and come in assortment cases. There is no way of finding a specific one without physically searching through wacos and case packs. With an OH of 700 hotwheels, its not happening.
Usually we didn't have any HW backstocked. On the rare occassion some were in back I would bring a case out. They are guests. Unless you guys tresspass them them you should help them.
 
#13
Usually we didn't have any HW backstocked. On the rare occassion some were in back I would bring a case out. They are guests. Unless you guys tresspass them them you should help them.
Considering the disclaimer sign comes from corporate, I would assume that they expect the TMs not to spend their time searching for specific Hot Wheels. The store I visited today has over 20 pegs for Hot Wheels. Odds are that if the store has a specific Hot Wheel model, it will be there, especially if all the pegs are full.
Granted, if you're a TM going to the back and bringing out a case pack so the collector himself can go through it, that's different. But how often does a store have casepacks of Hotwheels in the back? Killing an endcap would (I think) leave you with open stock.
 
#16
$2 vs $50 case pack. Now add the factor of doing that for 6 different guests. Oh, I want only 2 cars of this box & 2 cars out of this box. Is that all you have?
 
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#17
I really dont feel like its fair to judge these people. I know some can be mean and nasty but the ones who are nice I try to help out the best I can. Shoot back when I was the toys TL the main collector at my store would put the product on the shelf for me as he looked through the box.

We all have our hobbies this is theirs.

Not to mention they probably have better more fulfilling jobs than us so who is really winning? We have a guy who comes in a few times a week in a suit and drives a pretty nice car so I think he's got us beat. Sure beats the 8 to 18bucks an hour most of us make!
 

redeye58

Hasta Ba Rista, Baby!
#18
Unfortunately, the majority of our guys aren't so nice, they dress like slobs, they're rude, they accuse our BRTMs of going through the boxes first & pulling out the best ones.
When several boxes of baseball cards were dropped off at the front, I went to get a blade. When I came back, there was a collector who'd opened the boxes & was rifling through them. I told him he needed to wait until the items were pegged. He started to get nasty as my STL was walking by. She had me take them to the back lock-up while she advised him the next time he went through unpacked merchandise, he'd be escorted out.
Still hunting for the sign, guys.
 

candyland

LOD of Shopping Baskets
#19
I really dont feel like its fair to judge these people. I know some can be mean and nasty but the ones who are nice I try to help out the best I can. Shoot back when I was the toys TL the main collector at my store would put the product on the shelf for me as he looked through the box.

We all have our hobbies this is theirs.

Not to mention they probably have better more fulfilling jobs than us so who is really winning? We have a guy who comes in a few times a week in a suit and drives a pretty nice car so I think he's got us beat. Sure beats the 8 to 18bucks an hour most of us make!
Especially those of us at the lower end!

And as far as this subject matter goes, I have NEVER heard of this before. Maybe my area just doesn't have enough 3X year old men who live with their parents. Weird.
 
#20
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
Collecting DVD/CD vs Toys are 2 different things IMHO.

Hardly would I find a guest that's looking to buy a DVD/CD and not open it or maybe once in awhile resell it if its dirt cheap and their abusing a coupon of sort.

Toy collectibles on the other hand is a hobby and many of them either actually do collect them or resell them for a higher value. Plus it gets annoying when their looking for a specific one and end up backstocking it or getting a huge amount of returns for toys not selling on ebay.
 
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