Collector's Disclaimer

Joined
Jun 14, 2011
Messages
35
#1
Hello, long time lurker on the old site and now the new site, So Hello All.:D
I know the answer to my question was on the old site, but I did a search for the answer here, but pretty sure it has yet to come up.

My question is there is a sign that states that we reserve the right to limit purchases for collectors or something like that, but I can't remember if it says we cannot go to the back to look for a specific toy.

I'm looking for the sign #, but couldn't find it in the new 2011 Signing reference book.
 
Joined
Jun 8, 2011
Messages
25,717
#2
go to signing station. look under hq signs. go for zero or blank on search. its there, just read for it. redeye may the current sign number at her store. they do have it posted there.
 
Joined
Jun 8, 2011
Messages
396
#3
Welcome, Skull, glad you broke the ice with your first post. See, that wasn't too hard, was it? ;) We have a group of collectors that come in our store everyday when we first open. They have come to know that we don't check on items in the BR if there are some on the sales floor. However sometimes they will spot a new face and ask them to check for them.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,111
#4
We're torn up in remod right now but I'll check with our guys for it.
Sure enough, since it's been down, I've had several 'collectors' ask me to run to the back & check for inventory, telling me specifically what they were looking for. Ah, no. Still not gonna fly....
 

MorurDreamcat

little Vibrator
Joined
Jul 9, 2011
Messages
183
#5
oooor to teach them a lesson... get it for them, then before you bring it out to the floor, bend the packaging :) I know it's mean, but hey, if you wanna be so damn pushy ... it makes their item worth less than what it is (for them). Most of them sell them on Ebay anyways.
I always enjoy shutting them down telling them that we are only allowed to pull stuff when its low low capacity.
If i do happen to have to pull something, I take my time pulling it, and the prizing it really slow (we still have prizing law here). Patience my friend.

There is a collector I have actually gotten to know pretty well over the years and sometimes he still tries to "Eye bat" me to pull something. I give him the "I'm so so sorry and I feel your pain" Look and tell him that he KNOWS very well we aren't supposed to. And he smiles and walks away.
 
Joined
Jun 9, 2011
Messages
100
#6
Lil off topic:

We have a hot wheels guy that comes in every morning as soon as the store opens. He's a jerk. No other way to put it. After 5 years of seeing him every morning he still thinks we can find that one specific car for him and just won't because we are "hot wheels nazi's".

Sometimes as we're leaving (o/n) he will follow us out and accuse us of keeping all the rare ones for ourselves. We just ignore him now, but man is he a pita.
 
Joined
Jun 21, 2011
Messages
704
#7
How about the baseball/collector card folks that come in with the scales? I respect the dedication, but that is very odd. It must work though. No harm, no foul in my eyes. No different than any other guest destroying the shelves looking for a box of Kleenex that has no dents in the box. Whatever, sir guest dude, destroy it like you own it.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,111
#8
Or the ones that 'feel' the packets like they can determine which ones have the *extra* card.
Get a REAL job, guys. And get a life (think "40-yr-old Virgin").
 
Joined
Jun 13, 2011
Messages
30
#9
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
 
Joined
Jul 3, 2011
Messages
422
#10
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
Maybe I'm wrong here but I think all Hot Wheels cars have the same UPC and I'm almost positive that they all have the same DPCI. They come in assortment boxes and an item search would not return anything that would tell you what specific Hot Wheels cars are back there.
Each CD and DVD (or package) has its own DPCI and each one would show up separately in an item search.
I know that when I was on flow team, we filled those pegs with whatever cars came out of the box and backstocked the rest. There were a lot of pegs for that one item, especially when it was featured on an endcap, but still....if there's a lot of them going back to the backroom, then that's a pain for the team member who has to go back there and look for a specific car for a collector. Multiply that by the number of collectors your store gets and then you realize why a lot of stores won't go to the back looking for a specific Hot Wheels car. Plus, there are some Hot Wheels cars that come in a mystery package, so there's no way to know what's in there without opening the package.
 
Joined
Jun 9, 2011
Messages
100
#11
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
Maybe I'm wrong here but I think all Hot Wheels cars have the same UPC and I'm almost positive that they all have the same DPCI. They come in assortment boxes and an item search would not return anything that would tell you what specific Hot Wheels cars are back there.
Each CD and DVD (or package) has its own DPCI and each one would show up separately in an item search.
I know that when I was on flow team, we filled those pegs with whatever cars came out of the box and backstocked the rest. There were a lot of pegs for that one item, especially when it was featured on an endcap, but still....if there's a lot of them going back to the backroom, then that's a pain for the team member who has to go back there and look for a specific car for a collector. Multiply that by the number of collectors your store gets and then you realize why a lot of stores won't go to the back looking for a specific Hot Wheels car. Plus, there are some Hot Wheels cars that come in a mystery package, so there's no way to know what's in there without opening the package.
You are absolutely correct. Hotwheels all have the same upc/dpci and come in assortment cases. There is no way of finding a specific one without physically searching through wacos and case packs. With an OH of 700 hotwheels, its not happening.
 
Joined
Jun 13, 2011
Messages
30
#12
You are absolutely correct. Hotwheels all have the same upc/dpci and come in assortment cases. There is no way of finding a specific one without physically searching through wacos and case packs. With an OH of 700 hotwheels, its not happening.
Usually we didn't have any HW backstocked. On the rare occassion some were in back I would bring a case out. They are guests. Unless you guys tresspass them them you should help them.
 
Joined
Jul 3, 2011
Messages
422
#13
Usually we didn't have any HW backstocked. On the rare occassion some were in back I would bring a case out. They are guests. Unless you guys tresspass them them you should help them.
Considering the disclaimer sign comes from corporate, I would assume that they expect the TMs not to spend their time searching for specific Hot Wheels. The store I visited today has over 20 pegs for Hot Wheels. Odds are that if the store has a specific Hot Wheel model, it will be there, especially if all the pegs are full.
Granted, if you're a TM going to the back and bringing out a case pack so the collector himself can go through it, that's different. But how often does a store have casepacks of Hotwheels in the back? Killing an endcap would (I think) leave you with open stock.
 
Joined
Jun 8, 2011
Messages
25,717
#14
Also, where are you are going put the other hw after you pulled them on the pegs when pegs are full? After the guest gets 2 of them?
 
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Joined
Jun 8, 2011
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25,717
#16
$2 vs $50 case pack. Now add the factor of doing that for 6 different guests. Oh, I want only 2 cars of this box & 2 cars out of this box. Is that all you have?
 
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Joined
Jun 27, 2011
Messages
289
#17
I really dont feel like its fair to judge these people. I know some can be mean and nasty but the ones who are nice I try to help out the best I can. Shoot back when I was the toys TL the main collector at my store would put the product on the shelf for me as he looked through the box.

We all have our hobbies this is theirs.

Not to mention they probably have better more fulfilling jobs than us so who is really winning? We have a guy who comes in a few times a week in a suit and drives a pretty nice car so I think he's got us beat. Sure beats the 8 to 18bucks an hour most of us make!
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,111
#18
Unfortunately, the majority of our guys aren't so nice, they dress like slobs, they're rude, they accuse our BRTMs of going through the boxes first & pulling out the best ones.
When several boxes of baseball cards were dropped off at the front, I went to get a blade. When I came back, there was a collector who'd opened the boxes & was rifling through them. I told him he needed to wait until the items were pegged. He started to get nasty as my STL was walking by. She had me take them to the back lock-up while she advised him the next time he went through unpacked merchandise, he'd be escorted out.
Still hunting for the sign, guys.
 

candyland

LOD of Shopping Baskets
Joined
Jun 22, 2011
Messages
145
#19
I really dont feel like its fair to judge these people. I know some can be mean and nasty but the ones who are nice I try to help out the best I can. Shoot back when I was the toys TL the main collector at my store would put the product on the shelf for me as he looked through the box.

We all have our hobbies this is theirs.

Not to mention they probably have better more fulfilling jobs than us so who is really winning? We have a guy who comes in a few times a week in a suit and drives a pretty nice car so I think he's got us beat. Sure beats the 8 to 18bucks an hour most of us make!
Especially those of us at the lower end!

And as far as this subject matter goes, I have NEVER heard of this before. Maybe my area just doesn't have enough 3X year old men who live with their parents. Weird.
 
Joined
Jun 15, 2011
Messages
98
#20
At my store it was all about CIHYFS and we didn't discriminate because someone happened to be a collector. What about guests that collect Dvds or cdS and are looking for a title that isn't on the salesfllor but may be in back if you do an item search? Do you guys also not help them because they are collectors?
Collecting DVD/CD vs Toys are 2 different things IMHO.

Hardly would I find a guest that's looking to buy a DVD/CD and not open it or maybe once in awhile resell it if its dirt cheap and their abusing a coupon of sort.

Toy collectibles on the other hand is a hobby and many of them either actually do collect them or resell them for a higher value. Plus it gets annoying when their looking for a specific one and end up backstocking it or getting a huge amount of returns for toys not selling on ebay.
 
Joined
Jun 9, 2011
Messages
100
#21
This (derailed, sorry :() thread makes me tired, LOL.

It's not because this guy is a collector that we don't help him with the hotwheels. Sales are sales, collector or not. Guests are guests, collector or not. We don't get items from the back when they are stocked on the shelf unless it is damaged and the only one on the floor, as a rule. We overlook that sometimes sure. Not for hotwheels. We just have too many and it would be so time intensive that it would take us away from other guests on the floor. You want me to bring 700 hotwheels out to the salesfloor? I don't think so.

I don't really care how much money guests make or what car they drive or how they dress, I don't know their circumstances and really don't care to know. It's not about getting one over on them or making judgements because they have hobbies. There are limits to what I can reasonably do for a guest and searching through 700 hotwheels cars is one of them.
 
Joined
Jun 13, 2011
Messages
30
#22
My store hardly ever has full pegs of HW. Who here has 700 HW backstocked at their store? I remember a bunch of cases on a pallet around Christmas time a few times but for the most part everything fits on the pegs. Would it hurt to ask CIHYFS to the HW guy and do a backroom check if he asks? Then if none are back there you will know for the next guy you are asking CIHYFS. Also, when you discriminate against particular guests you aren't providing the corporate policy of guest service as a core role. Do a lot of you guys discriminate against guests because they are slobs or fat or skinny or other more unlawful reasons? Do you help that guest that is a minority or those you think may be gay or of some religous affliation you don't like?
 
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candyland

LOD of Shopping Baskets
Joined
Jun 22, 2011
Messages
145
#23
My store hardly ever has full pegs of HW. Who here has 700 HW backstocked at their store? I remember a bunch of cases on a pallet around Christmas time a few times but for the most part everything fits on the pegs. Would it hurt to ask CIHYFS to the HW guy and do a backroom check if he asks? Then if none are back there you will know for the next guy you are asking CIHYFS. Also, when you discriminate against particular guests you aren't providing the corporate policy of guest service as a core role. Do a lot of you guys discriminate against guests because they are slobs or fat or skinny or other more unlawful reasons? Do you help that guest that is a minority or those you think may be gay or of some religous affliation you don't like?
I think you're misunderstanding where SrTLRep is coming from. He is simply stating if say 50 (I don't work in toys) HW cars were on the floor, he would not accept a request to go pull more from the BR...end of story. And I definitely agree with him.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,111
#24
^This. Our pegs are kept full, particularly in the AM when many of these guys come in. We have a lot of tasks to do in very little time w/o running to the back to check for a specific one.
If you have the time, more power to ya but once you start doing it they'll expect you to do it all the time.
 
Joined
Sep 5, 2011
Messages
10
#25
Being a Former toys TL and working in High Volume store Ive dealt with all these nasty/not so nasty collectors many times. Not that i cared that they were collectors or anything but to the ones who are misunderstanding us not helping them, I personally told my TM's that if the pegs were full then you can not grab any more as merchandise is displayed, Also if they requested more then pull w.e the amount needed to fill the floor. I would personally be pist if my Toys TM was in the back looking for a particular HW when they are full on the SF and we have ALOT of work to do.
 
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