- May 5, 2020
You are not alone I work in infant Hardlines and in my store it’s right next to the toys department I can’t escape but I have a constant reminder of why I don’t want kids lolI mock crying/whining children under my breath - sometimes not so much under my breath.
Am I the only one?
Damn...walmart actually does this. I order my groceries from them as a pick up to take to my car and if they cant find something they subsitute it and I am always happy with the substitution.
I wish Target had a way to do that too. It’s actually a great way to please guests , atleast I was pleased many times when I experienced it in my Walmart orders . For instance, I have got Kodiak pancake mix for the cost of Aunt Jemima .Damn...walmart actually does this. I order my groceries from them as a pick up to take to my car and if they cant find something they subsitute it and I am always happy with the substitution.
I'm not sure how Shipt works, but Peapod charges you the cheaper price for substitutions.Problem is when the substitution isn't liked.
Shipt twice had utterly horrible substitutions for me. One, store fresh salsa, 16 oz was $4.50, 32 oz was $6 and I ordered the 32 oz. They were out so the Shipt shopper substituted two 16 oz. Start doing the money math. The other, the store was out of the $6.50 bag of shrimp so the shopper substituted $11 shrimp. Again, money math. Spending nearly twice as much should be an obvious ridiculous substitution that shouldn't be done.
I'm not sure how good or poor the substitutions will be, especially since how many times will seasonals that don't really care and aren't offered a good tip to make them care be choosing the substitute?
Shipt subtracts out the items that aren't available and then adds in the items that were substituted. So for the salsa, it was the 32 oz listed as out of stock with the price changed to $0.00 and then the substitution listed as 16 oz x2 @ $4.50, total price for the item given as $9. They even do a hold for an extra amount on your card in case of substitutions and release what wasn't spent after the shopper checks out.I'm not sure how Shipt works, but Peapod charges you the cheaper price for substitutions.
Walmart lets you review your substitutions so if you dont like what they picked you can cancel before a certain time. I always approve because i just dont care and sometimes surprised with products I would have never tried before or known they existed.Substitutions, if Target ever does them, shouldn't ever result in the guest being charged more. To prevent shenanigans they should probably only be done by a TL, as in the TL has to log in to the cart and do it. It also really needs to be the same underlying product. So, the example of ordering one pancake mix and getting another shouldn't be allowed. Different brands have different recipes. What if the guest prefers the taste of the cheaper brand and doesn't even like the more expensive brand? We have no way of knowing that.
But, let's say a guest orders Tyson chicken breasts and we're out. We should be able to give them the Good & Gather chicken breasts if we have it because they're the same product essentially. But, we shouldn't be giving them chicken thighs obviously, or even organic non-gmo chicken breasts because that's not really the same thing.
I take two 15 minute breaks when I'm scheduled for 7 hour 45 minute shifts. Seriously need more than one 15 minute and a 45 lunch for that stretch of time. Don't care if it must be 8 hours or more, they KNOW they made the schedule intentionally so a tm technically can't get that second 15. By the way, doing that today as well.