- Joined
- Jul 13, 2012
- Messages
- 90
The other day I was working guest services, I had a women come up to me claiming that the two Visa Giftcards ($100 each) that she had purchased just a few minutes ago, weren't working because "The cashier didn't scan the activation barcode."
In my experience as a cashier, it's impossible to 'not' scan the activation code as the register blocks you from proceeding until you do so.
She then hands me a check (chicken scratch handwriting, hardly legible) for $208. She claimed that "that was how she paid for them."
In my city, two $100 Visa gift cards total at $212, not $208. So how did this cover it? She made it clear that she paid for them by check.
I looked on the back and noticed it didn't have a void stamp even though it was apparently how she paid. She also claimed that the money had already been pulled from her account. From what I know about checks, it takes about 1-4 days for a check to clear depending on the bank. So how would the money already be gone?
She then changed her story to "her mom had given her the cards" which was even loopier. She also claimed that the receipt printer jammed, which was why she couldn't provide a receipt.
I called an ETL over and had them handle it from there. I didn't buy this women's sob story but I didn't want that to affect my service in the case that it was somehow true. The cashier (who is fairly new) had accompanied her to the front, but she didn't say anything.. She looked really upset though.
SOOO, what do you guys think? Is it possible or was it likely that she was trying to pull one over on us?
In my experience as a cashier, it's impossible to 'not' scan the activation code as the register blocks you from proceeding until you do so.
She then hands me a check (chicken scratch handwriting, hardly legible) for $208. She claimed that "that was how she paid for them."
In my city, two $100 Visa gift cards total at $212, not $208. So how did this cover it? She made it clear that she paid for them by check.
I looked on the back and noticed it didn't have a void stamp even though it was apparently how she paid. She also claimed that the money had already been pulled from her account. From what I know about checks, it takes about 1-4 days for a check to clear depending on the bank. So how would the money already be gone?
She then changed her story to "her mom had given her the cards" which was even loopier. She also claimed that the receipt printer jammed, which was why she couldn't provide a receipt.
I called an ETL over and had them handle it from there. I didn't buy this women's sob story but I didn't want that to affect my service in the case that it was somehow true. The cashier (who is fairly new) had accompanied her to the front, but she didn't say anything.. She looked really upset though.
SOOO, what do you guys think? Is it possible or was it likely that she was trying to pull one over on us?
