- Joined
- Jul 11, 2014
- Messages
- 134
Hey Guys. Today at my store we had a guest come in who was a cashier from another store in our district. This person had tried to place a store pickup for my store (notice not their own store) on Black Friday for an iPad 64 GB Air. As most of us know those are all on sale Black Friday and come with a insane gift card amount. So they placed their order and in the end it turned out to be unfulfilled as it was an iPad we had sold and counts had not updated yet. So team member from other store gets an email saying order was canceled. Today the team member called in and we had gotten the iPad they wanted back in stock. They immediately demanded the item to be placed on hold and that they would be in shortly to fulfill their black Friday store pickup and expected to get the black Friday gift card. My Electronics team member had no idea what to tell him so we put it on hold. When they came in as expected they demanded to get the gift card amount. I(The Electronics Team Lead) came over and explained over and over again why their order was unfulfilled. This team member made it no secret they were a cashier at a neighboring store and actually used it in their argument. They said and i quote 'It's nothing personal against your store it's just at my store we ALWAYS make it right for the guest. It's no different now, it's just that I am the guest." When i repeatedly told him no, he said to call my ETL-Sales Floor who he knew by name. My ETL came from the neighboring store I later found out. So while ETL was on his way he told me that he was either going to get the gift card or the 15% off his iPad from Mondays Cyber Monday Deal. I repeatedly told him that he had not placed his order on Monday and asked why he should be honored that deal. He went back to his argument of making it right for the guests. So ETL comes over and gives difficult team member the 15% off his iPad because in his words it was the lesser of two evils. I am jaw dropped floored. I felt betrayed, and that my ETL completely didn't have my back. I went back to my ETL and told my feelings when ETL apologized because he knows that team member, and knows he is a difficult team member. How would you guys deal with all this? I think this is completely not right and his store should be informed of his behavior. Especially since it's a neighboring store in our district.