- Jun 6, 2013
Our drive ups are crazy. We’ve added spaces because the demand is so great.
Why are you all even signing for the guest??? Hit the ... in the corner and complete without signing!We haven't gone quite that far, but in our store due to wanting to keep the guests fingers off of our screens we've been self-signing for the guest WHEN they take possession of the goods from us. We have NEVER self-signed for the guest in advance of delivery. Our steps are simply COVID-19 fears about placing unknown fingers on our devices, so I can see this approach, but.....
Self-signing for an order BEFORE the TM has actually given the items to the guest does raise integrity issues. What if the guest does NOT agree to sign for the items (incorrect items, changed mind) or what if the client in fact does NOT show up for whatever reason or other? Since the guest's name accepting delivery has been FORGED not in their presence, this would be analogous to corporate situations which I've seen (past career) where executives and managers sign off on a contract without the notary present, then the office's notary public is LATER ordered to sign and imprint their notary stamp on the document, which says that under penalty of perjury the notary personally witnessed the signers placing their signatures on the document. (PS I've never personally been a notary but have known more than a few).
Corporate's policy on the drive-up times is cruel, but that doesn't excuse fraud.
three dots in the corner. option to complete without signature. I actually do that in front of the guest explaining we are doing no touch, they will get their email receipt and they are good to go. I show the screens so they seen things being completed, also for a couple of the parking spaces its clearly on camera so the guest can't say they didn't get their stuff. At guest services it's even more clear."Signing" doesn't mean literally forging the guest's actual name. I'll ask our SETLs to clarify how we can skip the signature. So far our store is hanging in there with drive-up but it could change very quickly the longer this crisis drags on.
I got that all the time at my store people just rushing in for drive up, order pickup and then carts gets low. Then my gstl in front lane ask me to help out and I'm doing all four task at once. And I am just a cart attendent tooI noticed it today on the walkie for the first time that things were getting pretty bad with the drive up. It was around 10:30am and guest service started calling in the walkie when the horn went off on my Zebra four times in 5 minutes. She said I need help with drive ups. No one responded. The ETL finally responded a few minutes later and told someone to respond...(useless). The horn then went off two more times in the next few minutes. This is not going to work out at all as we approach the holidays. They are going to need a lot more Zebras and employees for this drive up crap.
I don’t know what best practice is anymore but it can’t be this lol.When we get low on carts our SD says the person who is counting the people entering the store needs to go outside and get some ????? Yeah cuz we can totally do both ?? I just let us run out of carts because the counting is more important imo