- Feb 11, 2017
This. My front end ETL and our one TL automatically blames any accuracy error on flex. Nope, not usually. Yes, sometimes it’s a flex fault, but you can usually find a pattern and address it with that TM (like substituting or saying the item is there when it’s not to avoid INFs). Most problems tare guest service carelessness.No. It's a simple not taking that beat to read that you have everything.. It pisses me off to no end that I have to spend time picking all the items and you guys can't be bothered to make sure the guest gets the items they paid for.
This had me so heated a few months ago I talked to my ETL about (“hey. this is a front end problem!”) and to the Flex TL (“hey. this is what I see my GS team doing, so I truly don’t believe you guys are at fault.”).