This all boils down to modernization and having everyone crossed trained at the front. Yes, in theory it works, but some people are not cut out for certain positions not matter how much they are trained.
Ours will probably end up being 3:55 if not worse. We got absolutely destroyed by driveups in the past few days. We were able to manage before this but now the devices are slow and many other problems. We are also in the top 5 busiest stores in the country. We literally have 5 GSTLs. We call for help but never get a response. We have 40 spots for a reason. Only problem is with 40 spots means 40 cars and there are a lot of black suvs. Each spot should be labeled and once the guest arrives they should say what spot they are in. Biggest waste of time typing in 15 codes trying to find the right guest. If the person has there car set to grey SUV or just SUV or other we don’t even try. Not worth our time to try to find one guest when we have 39 others waiting. The system is poorly designed. Randomly crashes and can’t handle the amount of orders even. You should be able to set a orders location once it’s prepped or something. Searching through 120+ bags trying to find one specific one is a waste of time and inefficient. The system is designed for a max of 5 orders not 80. Organization is impossible with 80 orders. Half the orders have bags from all 3 of our hold locations which means we have to find not just the order but all 3 parts of the order.
this is a fulfillment team problem. you can bag shit wherever and however you want, but because fulfillment team members have carte blanche to do it that way they can do it in ways that are absolute shit and make no sense :]
I have seen it happen, I am picking one part of the order and grab a label on the printer and my co-worker says "hey that is my label!" and we have to look at numbers to see who that label is for. We when we catch it try to put orders close to each other but sometimes not possible or we don't even know. And when I do multiple hold locations they are all going to be next to each other. Sucks I have to do it that way but it's the only way I found to make GS pull every bag. Our GSTL's have given blessing since they know not pulling all the bags is a huge issue at our store.
I was thinking about suggesting this since DU has their own 3-tiers.since our MC area is no longer labeled as MC, I just don’t know how effective it would be everytime, you know. Large sign zip-tied to cart—MobileCart A (A001, A002, A003–each labeled “tier”) MobileCart B (B001, B002, B003) etc.
They recently changed how the orders are batched so it limits a batch to 3 orders or like 20 dpci's, we can't currently see if an order gets split between batches where it was put, but at my store we kinda don't have space to do so or with grocery we have a bunch of food safety stuff we have to adhere to or else we will get fined as my store has been when ecolab comes. Good luck trying to get fulfillment to do anything in unision right now, but maybe once it slows down in January and all the seasonals that don't give a crap will be gone and people can take time to tell people how to properly do things.
Other than a guest placing multiple orders at different times, if its all one order and ur gs has a habit of not pulling all the bags from one location. Then why not put them in the neighboring holds, ie mcf9, mcf10,and mcf11. I never understood 1 bag in the A then U and T.. all the same order.
I do, say four Waco's on the shelf, each one will get one bag of a multi bag order or at the least try to keep in the same section. Three tiny bags in three really separate locations, I have to assume they were separate orders at different times.. The other way you get separate bags in really separate locations is that the order was broken between pickers/batches and neither knew the other had the same order.. And you also get the "out of space" issue and you just jam it in where you have room, some people are better than others at making things neater to make things fit to keep them close.
What i would give to have you at my store. Here i have caught people.. mainly 2..putting heavy item s(cases of water big tubs of kitty litter a bag filled with 5 2liter sodas) on the top shelves. Bags with no labels in the wrong location. Or one of my favorites forgetting to bag an order and leaving it on a 3 tier. I use to love gs, but with all of the du issues the biggest one being the 2 min timer. I now am eyeing that register with envy.
The whole point of scanning each bag is so you don’t miss any bags. And the color coding idea wouldn’t work. At my store we have 4 preppers and 6 runners and 2 organizers. When there is 100+ bags in our prepped area scanning each bag is extremely important to make sure bags don’t get missed. They should add dots next to each order like how it does with bags except for the hold locations it has. If it has a bag in SD then a white dot with SD in it will pop up. The dots would be next to their name on the open orders page. If it has a bag in MC then it will also have a MC dot. And the third says C/F for cooler/freezer and it will have one if the order has cooler or freezer items. If the order has a item in SD and had a cooler/freezer item then those dots will be white at the start. Because the order doesn’t have MC there won’t be a mc dot. Once a team member scans one of the SD bags then the dot will go from white to red showing a TM is prepping it. Once all the SD bags are scanned by that TM the dot will go from red to yellow showing all the bags have been grabbed from SD for that order. If you personally have scanned all the bags for SD then it will be green. So essentially all the orders will have those circles that look like the bags before you had to scan them.
Not annoying when you guys do that. We have 3 hold areas. Like 3 separate rooms for storing bags. 20% of orders will have a bag in all 3 of the hold rooms. 50% of orders have one or more bags in 2 of our hold rooms. Our OPU team NEVER puts bags by each other. Preppers grab all the bags from there hold area and the organizer keeps track of the 100+ bags connecting orders that are supposed to go together. Does one OPU team member do all of one order or is it split based off where the items are?
