Drive up TMs

[DBZ]

How many tips have you gotten and/or refused? At my store, we have to refuse them. I've had several people trying to give me a $20.

 

[Leo47]

I don’t refuse any tips I take them always lmao

 

[dannyy315]

Same here, refuse them. It’s company wide policy that we don’t take them, and if they insist I think you give them to AP. Or GSTL, I forget.

 

[OneGoodEar]

It's company wide policy that we don’t take them

By the way, it had been like that for at least 20 years.

 

[NoTasking]

No, the tip policy actually changed a year and a half or so ago. Refuse first, if the guest insists you are allowed to keep as long as it is reported

 

[Amanda Cantwell]

No, the tip policy actually changed a year and a half or so ago. Refuse first, if the guest insists you are allowed to keep as long as it is reported

This is correct. We have to say no once. If the guest, to borrow the words of our redcard selling tactics, pushes past the first no, we are allowed to keep as long as we tell an ETL/AP/HR

 

[starfishncoffee]

I politely refuse and suggest they instead donate to a food bank since so many have lost their jobs. So far, that’s gone over well.

 

[bymoonlight]

We refuse and if they insist, we will take it and it gets turned into "rewards" for the store

 

[redeye58]

At Starbucks we refuse &, if they still insist, it goes into the register.
That came down from HR & AP both.

 

[Amanda Cantwell]

At Starbucks we refuse &, if they still insist, it goes into the register.
That came down from HR & AP both.

Tell the guest that, at least, so they don’t waste their money. I like the idea to suggest donation.

 

[redeye58]

I do tell them; another barista suggests doing a survey & giving us a good word.
One of my regulars kept insisting I 'tuck it in my apron pocket' until I pointed out the camera dome.

 

[Amanda Cantwell]

I do tell them; another barista suggests doing a survey & giving us a good word.
One of my regulars kept insisting I 'tuck it in my apron pocket' until I pointed out the camera dome.

I watched in my store the guy literally asked the Barista which car was hers to put it in her windshield 😂

 

[redeye58]

OK, that's creepy 😱

 

[Amanda Cantwell]

OK, that's creepy 😱

Yeah she said no to THAT one real quick lol (he didn’t come off to me as creepy, just seemed he was really trying)

 

[tracemick8824]

We had a guest insist on giving a team member on the checklanes a tip. The TM tried to say no but the guest insisted. The TM turned it in to the gstl.

 

[NightHuntress]

I had a guest who wanted to leave me a tip and I said no multiple times (this was before they made the change) and so instead she made up a whole pan of baked goodies and dropped them off at the service desk for the store to enjoy. That was cool.

 

[Hardlinesmaster]

I had a guest who wanted to leave me a tip and I said no multiple times (this was before they made the change) and so instead she made up a whole pan of baked goodies and dropped them off at the service desk for the store to enjoy. That was cool.

I will take home baked goods for the team to have, any day.

 

[dannyy315]

This is correct. We have to say no once. If the guest, to borrow the words of our redcard selling tactics, pushes past the first no, we are allowed to keep as long as we tell an ETL/AP/HR

Oh, that’s nice to know. I just appreciate the guest offering in the first place.

 

[redeye58]

Had a guest come put in an office order - seven drinks, five breakfast sandwiches & three pastries - while I was by myself (mid didn't come in til later).
Afterwards he left me a $20 on the counter & walked away before I could protest.
I mentioned it to AP & was told I had to put it in the register 😡

 

[Amanda Cantwell]

Had a guest come put in an office order - seven drinks, five breakfast sandwiches & three pastries - while I was by myself (mid didn't come in til later).
Afterwards he left me a $20 on the counter & walked away before I could protest.
I mentioned it to AP & was told I had to put it in the register 😡

Search on workbench for tipping policy. Print it and show it to AP and ask for the $20 back. 🙂

 

[Ringwraith917]

Search on workbench for tipping policy. Print it and show it to AP and ask for the $20 back. 🙂

If he left it on the counter and walked away, it's not a tip. It's "found" money

 

[BurgerBob]

Same here, refuse them. It’s company wide policy that we don’t take them, and if they insist I think you give them to AP. Or GSTL, I forget.

I've heard, refuse them , butt if offered again , take them, itll make the guest happier, and they will come back more.

 

[Bosch]

Take the damn money keep your fucking mouth shut.

 

[Leo47]

Take the damn money keep your fucking mouth shut.

Exactly lmao

 

[flow4areasonuno]

Take the damn money keep your fucking mouth shut.

My thought exactly, To misquote George Carlin: "TL didn't see it, I didn't do it!"