- Jun 10, 2011
The APTL at my store has told us that we are getting errors for duplicate license plates on the CRC reports that he receives. He thinks this is because we, at the service desk, are scanning license plates while they are still on the pad and then mistakenly removing the wrong plate to attach to the product, and then later rescanning the used license plate still on the pad and attaching to a second product. I have tried a variety of ways to do this on purpose to see if he is right and I haven't been able to. Whenever I scan an already used plate I get a message saying that the one I'm scanning is used and to use a different one. Does anyone know what's causing this error? I've seen the reports a few times and we are definitely doing something to cause errors but I'm not sure what.