they are available 24 hours a day 7 days a week 612-304-4357 Client Support Center. I will tell you that usually when you get your eHR password reset, you do have to wait about 20 minutes before you try to use that new password, then you have to immediately change it to a password that only you know and remember between 7 to 13 digits with numbers, upper and lower case letters, symbols. Also it's best to do the reset from a work computer, then start using it from home, don't forget the password is only good for 90 days.