Electronics is easy, you just have to know the basics.
SRP stands for Service Replacement Plan. They might look like these or somewhat similar to these.
To successfully sell these you have to memorize what they DO and DON'T cover. You also have to memorize how much each one costs.
Example: A customer buying a $45 item can get the 2 year replacement plan (yellow) for $4.
You should have a cheat sheet that lists the prices of the SRPs at the boat. But it doesn't hurt to memorize them, that way you can inform the guest before you reach the boat or answer any questions w/o having to look for one.
Attachments are pretty simple. Just think of all the accessories that go with the main item.
Example: Camera = memory card, camera case, tripod, etc. TV = HDMI cables, surge protection, wall mount, etc.
If you don't know too much about an item then read the box. Most of the time that helps, if not then ask another TM.
I have a few questions for Electronics folks.
1. My old Electronics TL used to sell SRPs on Music CDs or anything. Does the 2 Year Replacement plan actually cover CDs? Doesn't POS stop you from selling an SRP on non coverable items?
2. When POS asks if you would like a service plan with that $4 TV remote and you hit NO. Does that lower the AAR/SRP score? I'm guessing the answer is yes, but who the hell buys a replacement plan on a $4 item?