What a terrible direction this company is going (or should I say continuing to go) if low conversion is now grounds for termination. I can understand lowering raises for sub-par scores or firing cashiers for just not asking guests to sign up for a REDcard. But termination for what is sometimes just plain, old bad luck?
I've been back at Spot for 2 weeks and have yet to get a single card. The issue for me? I get 2 or 3 guests every shift who want to sign up for the debit card after I ask. Then when I tell them I'll need a blank check or deposit slip, they don't have their checkbook with them. I also had 2 older guests who did have their checkbooks, but refused to enter their SSN when they started filling out the application.
I wish that, in cases like this, TMs could issue guests some sort of "code" that attaches to our TM number, so that if they apply online or through the mail later on, they can include it and we'd get credit for the conversion.