Dog

Fulfillment Expert
Joined
Jan 4, 2018
Messages
1,192
Rip to sales and all the stores picking up our slack.... all of northern New England turn off SFS/OPU and drive up due to a massive snow store. Our regional VP decided to pull the plug last night into today. Easiest cyber Monday ever
Huh? They did not turn it off for us. The snow here is really bad, our truck for tomorrow got cancelled and we have not been able to receive SFS supply deliveries
 
Joined
Dec 1, 2018
Messages
135
I've been here for a year and a half and yesterday was the first time I've seen more than 1,000 when I walked in. We're a three pack station store, but our packers are not the speed machines Spot thinks we're supposed to be, and our seasonal pickers kept making so many mistakes that said packers had to keep leaving their stations to look for stuff on the floor. I was picking and the packers kept telling me my carts were the only ones without mistakes. As I said before, it likely points to my training being garbage, but whatever. We missed sort by 200 units yesterday. I have a 10-hour shift today and I'm sure it'll be just as bad (at least OPUs shouldn't be as bad beyond the initial overnight ones since the Monday sales aren't active anymore).
 
Joined
Nov 10, 2019
Messages
25
Kudos to everyone picking and packing this week! Yesterday we had so many people that were experienced team members scheduled to pick (outside their normal workcenter). Electronics team members, closing experts, HR team, one of my style dbos. I helped find apparel all day long and we managed to pack 3500 with no carryover. We have 3 pack stations at our super, from reading the other posts it seems like we did pretty good? Even our SD and GM Etl were running pack stations.
 

mathprofmatt

Fulfillment Expert
Joined
Jul 12, 2013
Messages
304
I got in at 5:00 yesterday and we were out of collates. 😳 We had already borrowed a box the day before from the closest store. Our SD had to drive to the nearest office supply store and buy legal paper. Our packers were cutting and taping shipping labels all night. We're also out of 454s, 280s, and 278s.

Thank God I'm off the rest of the week.
 
Joined
Nov 8, 2013
Messages
234
I got in at 5:00 yesterday and we were out of collates. 😳 We had already borrowed a box the day before from the closest store. Our SD had to drive to the nearest office supply store and buy legal paper. Our packers were cutting and taping shipping labels all night. We're also out of 454s, 280s, and 278s.

Thank God I'm off the rest of the week.
That's unfortunate. We ran out of almost everything during our stress test and I had no intention of doing that again so I ordered 40 pallets over the span of a week. We aren't running out of supplies this season lol
 

Dog

Fulfillment Expert
Joined
Jan 4, 2018
Messages
1,192
There has to be a problem with the system I’m thinking, there’s absolutely no way that we should be having so much stuff missing off of carts when we go to pack them? My ETL and I personally picked carts and went to pack them immediately after and it was asking us to pack things that epick never had us put on the carts. I don’t get it. I’m sure this is happening to other team members and we’re missing a ton of stuff every day. Anyone else having this problem? Should I call 701?
 
Joined
Nov 8, 2013
Messages
234
There has to be a problem with the system I’m thinking, there’s absolutely no way that we should be having so much stuff missing off of carts when we go to pack them? My ETL and I personally picked carts and went to pack them immediately after and it was asking us to pack things that epick never had us put on the carts. I don’t get it. I’m sure this is happening to other team members and we’re missing a ton of stuff every day. Anyone else having this problem? Should I call 701?
We've been awful with missing items this season. I chalked it up to my seasonals being horrible though. Never really figured that the system would be doing that.
 
Joined
Apr 10, 2019
Messages
21
There has to be a problem with the system I’m thinking, there’s absolutely no way that we should be having so much stuff missing off of carts when we go to pack them?
This has been happening to us since last week. Some people think they can hit "ok" when they have to put a number of items into a cart instead of the actual number, so for example if zebra wanted 5, they said ok and put 1 in the cart. BUT we've also been missing random items that we've only needed one of. I'm not entirely sure whats happening and the more I think about it the worse I feel.
 
Joined
Jun 22, 2014
Messages
801
My ETL and I personally picked carts and went to pack them immediately after and it was asking us to pack things that epick never had us put on the carts.
Can also be orders that were meant to be packed from that cart before you used it to pick.

TM A scans item into the cart without physically having it.
TM B packs everything else in the cart, can't find last item, exits the cart without canceling it.
TM C takes the empty cart, picks a new batch, and during pack finds an item that wasn't in their batch. Turns out TM A's item is still tied to the cart and waiting to be packed.

etc.
 
Last edited:
Joined
Feb 10, 2019
Messages
168
We had too many people today for what we had, and when I tried telling my Lead that we could send three off to push the truck, she quick threw my idea out the window. Like sorry, I’m trying to help YOU by having them push and ME because it means less repacks I have to dig through. Ultimately, having too many people led to a slow down and more confusion. Dumbasssssssss.
 

seasonaldude

That Asshole in OPU
Joined
Oct 3, 2018
Messages
1,582
Walked into just over 300 DPCIs in the OPU queue at 5 this morning. We managed to somehow clear it all by 8:30 between me, another FFTM who came in at 6 and our ETL. My pick productivity was over 50 and my legs, well what freaking legs at that point?

Also, a big go fuck yourself shoutout to the person who ordered 7 king size quilt sets late last night. Seriously? 7 quilt sets? I better not see that shit go RTS.
 
Joined
Mar 9, 2019
Messages
5
Yeah, did my first Flex shift today. Trying to find anything in softlines was a nightmare lol. And so many things saying 0 on the floor 0 in the back 1 on hand. I really tried not to INF if I could but there's only so much you can do if even the DBO's don't have any idea where it is.
 

seasonaldude

That Asshole in OPU
Joined
Oct 3, 2018
Messages
1,582
Yeah, did my first Flex shift today. Trying to find anything in softlines was a nightmare lol. And so many things saying 0 on the floor 0 in the back 1 on hand. I really tried not to INF if I could but there's only so much you can do if even the DBO's don't have any idea where it is.
1 on hand means your store should have 2 of them left.
 

Selfish

Market
Joined
Jun 13, 2017
Messages
22
So we're beginning to look at the stats on Greenfield a bit more now with Fulfillment blowing up like it is and there's something odd we noticed. In the Ship from Store Dashboard, there are cards for INF and Pick Productivity for TMs, but the numbers between them don't add up. A TM will have 500 attempted units in one while the other reports 450. Anyone know why that is?

Another strange thing is that UPH (Units per Hour) for picking is determined by attempted units divided by the amount of time spent picking. Why attempted and not just units that were actually picked? Seems odd to include INF units in that calculation.
 
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