I remember reading in a modernization workbook years ago “fulfill online orders” as a GM DBO responsibility. When I questioned it I was told - ignore that for now, we’re not ready yet.
Well, fast forward 3 years, I think they think we are ready. Newsflash: NOT in the least bit !!!
Not one DBO knows what price change is....either someone works 8 hours and clears the entire list or every TL does some but it is definitely NOT in DBO routines yet - heck, reshop only gets picked up once per day, only half the 1:1‘s get pulled - trying, we really are trying, but the day just isn’t long enough !
If an entire day is eaten up with guest assistance and back-up cashiering then it all goes to H Double hockey sticks....
I’m still struggling fulfilling all the TL duties and I’m NOT supposed to task ! so a typical day looks like this:
Unlock door, shut alarm, Punch in and ...........
Get equipment, sign in, Answer phone, let TM‘s in, unlock door, print a grid, label equipment sign in sheet, distribute keys, monitor truck unload, monitor SFS levels, move TM around to cover call-outs, 239, guest assistance, vendor assistance, Brand walk and DBO check-ins, workload assignments, set expectations utilizing push time estimate report, give out break schedules, read emails, print price change, scan/activate price change, hang price change, ticket clearance,move clearance, scan clearance endcap, process salvage, wrap the salvage pallet, pull discontinued merch, locate discontinued merch, move discontinued merch, complete audits, back up cashier, get others to back-up cashier, cover front lanes, answer cashier inquiries, answer guest inquiries, answer vendor inquiries, override punch ins that weren’t changed on the schedule, check in with entering tm’s to ask COVID questions, read e-mails, send e-mail updates, send required photo’s, complete PCV by noon, check BRLA, list errors and fix or assign fixes, randomly check br locations for errors, profile br aisles, audit SFQ and sf cap, map SPL locations,
print SPL labels, assign/set SPL, fill endcaps, ensure 1:1 is pulled twice per day or pull, ensure re-shop is collected three times per day or deliver.
LUNCHTIME - a chance to clean office, read correspondence, eat, organize work, answer “I’m at lunch” on the walkie 3X, check in with HR for trainings due
lunch over: remind tm’s to complete training, ensure salesfloor is clean, trash is cleared, backstock is truly backstock and located, write “you” cards,
train a new Tm or a current Tm on a new process, validate work completed, correctly, pick a few OPU’s to help, sit in a status meeting,
confirm all signing is up, have attendance conversations, enter attendance and performance PDD’s, plan week ahead workload, be sure to leave on time.
yippee - 7 hour shift over and there were NO complications, good day.
REALITY - 2 of those things got done.