- Joined
- Jun 25, 2011
- Messages
- 122
I think I have a unique situation at my store and I would like some feedback on it. About six months ago when we lost two gstl's and one gsa kind of back to back they started looking for replacements and they got one from outside and promoted the rest from within.
I was a guest service/fitting room operator and I would often be responsible for watching the lanes during breaks and the higher ups consider me to be very knowledgeable about guest service so they basically offered me the gsa position but since I was on the fence about it, they offered it to another sales floor team member who was knowledgeable like myself. Anyway they decided to hire both of us as gsa.
Which was fine with me because it wasn't as scary because were kind of sharing the work. But that's not really how the scheduling went. The other gsa is a more louder extroverted personality than me and she can get redcards more easily than most. I am pretty low key and I am definitely not the team member you want to depend on for redcards and I warned them about that when they wanted to hire me. That was a major concern of mine going into this promotion but I digress.
They gave me a crash course in cash office because our co person had been let go. And I was scheduled primarily as cash office and fitting room, hardly any gsa shifts. Which was fine but about two, three months ago the other gsa scaled back on her hours and basically now only works on the weekends so they have been putting me on as gsa fairly regularly.
Which I don't have a problem with. My problem stems from the fact that they act like I have had all this time being gsa and they can't understand why I'm not as good as the other gsa's and gstl's. I haven't had as much time as everyone else. I wasn't even really trained as a gsa because they assumed that I knew how to do everything already because I've been here a long time.
So now I always feel like I'm struggling. In my other roles in the store I knew what I was doing. I could be confident that there would be no problem with my performance because I had the right training and experience to back me up and I don't have that now and I am struggling to find it during my two or three gsa shifts every week and I am always getting dinged for something at the end of the day.
I got coached yesterday for example for loafing and not calling for back up enough. I struggle with calling for backup because I've been on the other side of someone calling for back up when it wasn't needed. So my first instinct is to hop on and try to get the line down but somehow an etl is always walking by and just sees that we have lines and I haven't called for backup.
So I guess I just want some tips from other gsa's and gstls's on how to improve.
I was a guest service/fitting room operator and I would often be responsible for watching the lanes during breaks and the higher ups consider me to be very knowledgeable about guest service so they basically offered me the gsa position but since I was on the fence about it, they offered it to another sales floor team member who was knowledgeable like myself. Anyway they decided to hire both of us as gsa.
Which was fine with me because it wasn't as scary because were kind of sharing the work. But that's not really how the scheduling went. The other gsa is a more louder extroverted personality than me and she can get redcards more easily than most. I am pretty low key and I am definitely not the team member you want to depend on for redcards and I warned them about that when they wanted to hire me. That was a major concern of mine going into this promotion but I digress.
They gave me a crash course in cash office because our co person had been let go. And I was scheduled primarily as cash office and fitting room, hardly any gsa shifts. Which was fine but about two, three months ago the other gsa scaled back on her hours and basically now only works on the weekends so they have been putting me on as gsa fairly regularly.
Which I don't have a problem with. My problem stems from the fact that they act like I have had all this time being gsa and they can't understand why I'm not as good as the other gsa's and gstl's. I haven't had as much time as everyone else. I wasn't even really trained as a gsa because they assumed that I knew how to do everything already because I've been here a long time.
So now I always feel like I'm struggling. In my other roles in the store I knew what I was doing. I could be confident that there would be no problem with my performance because I had the right training and experience to back me up and I don't have that now and I am struggling to find it during my two or three gsa shifts every week and I am always getting dinged for something at the end of the day.
I got coached yesterday for example for loafing and not calling for back up enough. I struggle with calling for backup because I've been on the other side of someone calling for back up when it wasn't needed. So my first instinct is to hop on and try to get the line down but somehow an etl is always walking by and just sees that we have lines and I haven't called for backup.
So I guess I just want some tips from other gsa's and gstls's on how to improve.