- Joined
- Nov 24, 2013
- Messages
- 7
I am a new member to "The Break Room," but I have been looking at a lot of posts lately!
I am a relatively new GSTL and need help with my Guest Survey! Every week, no matter how hard I try, my store comes up red! I have switched up some of the guest service team members, coached, and gone above and beyond with my guest interactions even asking them to take the survey on their phone while in the store. No matter what I do, I seem to be getting poor results. My ETL and STL are constantly on me about this performance and I fear for my position. I have been told to use PDDs and I am afraid that is around the corner for me. I really want to work hard and improve the results especially before the holiday rush. Anyone have advice on what they do or what I can try? THANK YOU!!
I am a relatively new GSTL and need help with my Guest Survey! Every week, no matter how hard I try, my store comes up red! I have switched up some of the guest service team members, coached, and gone above and beyond with my guest interactions even asking them to take the survey on their phone while in the store. No matter what I do, I seem to be getting poor results. My ETL and STL are constantly on me about this performance and I fear for my position. I have been told to use PDDs and I am afraid that is around the corner for me. I really want to work hard and improve the results especially before the holiday rush. Anyone have advice on what they do or what I can try? THANK YOU!!