- Joined
- May 30, 2021
- Messages
- 48
So we recently got a new GM ETL at my store. She used to be our specialty ETL. Our old ETL would schedule extra people on double days. We'd have our normal DBO's on the salesfloor plus two or three extra pushers to push whatever uboats were heavy/filled up. Then usually 7 or 8 on inbound with staggered start times - the first crew at 4 am and the second crew would come in around 6. The extra pushers would also come in around 4 or 5. Some of inbound would switch over to GM after unload was finished to be DBOs for smaller areas that we couldn't afford a full shift for. 7 GM DBOs usually scheduled every day plus 2 inbound DBOs would switch over to GM. She was borderline verbally abusive but people moved fast when she was there. She used to make every TM carry a timer with them and her expectation was that everyone push a uboat in 20 minutes (not including backstock). If a team member was not consistently meeting this goal we were to have a PC with them. Basically the schedule would look something like
DOUBLE
Throw 3:45-12:15
p1 4-12:30
p1 4-12:30
p2 4-12:30
p2 4-12:30
p1 6-12:30 --> gm 12:30-2:30
p2 6-12:30 --> gm 12:30-2:30
p1 6-12:30 --> bike builder 12:30-2:30
GM
HBA/personal care 4-12:30
Chem/paper 4-12:30
extra pusher 4-12:30
extra pusher 5-1:30
extra pusher 6-2:30
dec home 6-2:30
infant hardlines 6-2:30
small app/stat 7-3:30
seasonal/entertainment/pets 8-4:30
toys/sport 10-6:30
bed/bath 10-6:30
Single
Throw 6-11:30
p1 6-12:30
p1 6-11:30 --> gm 11:30-2:30
p2 6-11:30 --> gm 11:30-2:30
p2 6-11:30 --> bike builder 11:30-1:30
GM - pretty much the same as doubles but they may be scheduled an 6 or 7 hour shift instead of 8 depending on hours for the month. Also no extra pushers. Start times would be at 6 for all p1 plus dec home.
My new ETL schedules doubles the exact same as singles. Only difference is on double days we have one extra inbound team member. All inbound gets 8 hour shifts but there are only 5 of them. Same number of salesfloor TMs are scheduled as on single days for the same number of hours. 9 GM DBOs. All inbound is strictly inbound - they are not supposed to push uboats, only flats as they fill up on the line. In reality they often have to push uboats and flats for a couple of hours to even get started on truck. Most of our GM team is also very green. They're slow as hell and not trained well since we're so behind on hiring that they don't get scheduled training hours, they're scheduled under workload and we have to basically pair them with someone and roll freight from the department they're actually scheduled under.
The inbound team is mostly our more experienced team and they're really quick pushers for the most part. There's a lot of animosity between inbound and GM right now, especially because they have to push so much rolled freight from the GM team in the morning every day. The culture in the building has changed a lot since my last ETL left. Also a slight annoyance we haven't scheduled ANYONE to build bikes since she took over. There are 20+ bikes in the steel, under the line and backstocked, not built. The bike wall is completely empty. There are pallets of repacks (mostly ssz 4, 6 and 3) that are unworked. We've started using pallets on the line in some areas instead of vehicles for some dumb reason I don't understand. The culture used to be that if all the vehicles filled up on the line everyone would stop and push. Now we're so behind on truck we just unload shit and find a place for it. There's so much freight back there from god knows how long ago. New ETL seems to be more concerned with brand, pulls and set workload than with rolling truck and the fact that the backroom is a straight up safety hazard. Fulfillment is also struggling because of all the backed up freight.
DOUBLE
Throw 3:45- 12:15
p1 4-12:30
p1 4-12:30
p2 4-12:30
p2 4-12:30
GM
HBA/personal care 4-12:30
Chem/paper 4-12:30
Pets/auto/luggage 5-1:30
Dec home 5-1:30
infant hardlines 6-2:30
Small app/stat 7-2:30
Seasonal 8-4:30
OTC/HBA repacks 8-4:30
Bullseye/FOS 8-4:30
Toys/sport 9-5:30
bed/bath 9-5:30
SINGLE
Throw 5:45-2:15
p1 6-2:30
p1 6-2:30
p2 6-2:30
GM
HBA/personal care 6-2:30
Chem/paper 6-2:30
pets/auto/lugg 6-2:30
dec home 6-2:30
infant hardlines 6-2:30
small app/stat 7-2:30
seasonal 8-4:30
OTC/HBA repacks 8-4:30
bullseye/FOS 8-4:30
toys/sport 9-5:30
bed/bath 9-5:30
Anyway, clearly something isn't working here. We get doubles twice a week and they're killing us. We had one week where both of our doubles got cancelled and we just got singles and we were able to come clean on truck and pulls for the first time in a long time. Some days we roll a whole trailer or half of one (we've had two RDC trailers on our dock for a long time since we couldn't finish a double before the driver came to switch the trucks). The vibe in the building is awful and it's only going to get worse for Q4. Obviously there's not much I can do about the schedule as a TL but I'm just interested to see how other stores schedule their doubles vs singles.
DOUBLE
Throw 3:45-12:15
p1 4-12:30
p1 4-12:30
p2 4-12:30
p2 4-12:30
p1 6-12:30 --> gm 12:30-2:30
p2 6-12:30 --> gm 12:30-2:30
p1 6-12:30 --> bike builder 12:30-2:30
GM
HBA/personal care 4-12:30
Chem/paper 4-12:30
extra pusher 4-12:30
extra pusher 5-1:30
extra pusher 6-2:30
dec home 6-2:30
infant hardlines 6-2:30
small app/stat 7-3:30
seasonal/entertainment/pets 8-4:30
toys/sport 10-6:30
bed/bath 10-6:30
Single
Throw 6-11:30
p1 6-12:30
p1 6-11:30 --> gm 11:30-2:30
p2 6-11:30 --> gm 11:30-2:30
p2 6-11:30 --> bike builder 11:30-1:30
GM - pretty much the same as doubles but they may be scheduled an 6 or 7 hour shift instead of 8 depending on hours for the month. Also no extra pushers. Start times would be at 6 for all p1 plus dec home.
My new ETL schedules doubles the exact same as singles. Only difference is on double days we have one extra inbound team member. All inbound gets 8 hour shifts but there are only 5 of them. Same number of salesfloor TMs are scheduled as on single days for the same number of hours. 9 GM DBOs. All inbound is strictly inbound - they are not supposed to push uboats, only flats as they fill up on the line. In reality they often have to push uboats and flats for a couple of hours to even get started on truck. Most of our GM team is also very green. They're slow as hell and not trained well since we're so behind on hiring that they don't get scheduled training hours, they're scheduled under workload and we have to basically pair them with someone and roll freight from the department they're actually scheduled under.
The inbound team is mostly our more experienced team and they're really quick pushers for the most part. There's a lot of animosity between inbound and GM right now, especially because they have to push so much rolled freight from the GM team in the morning every day. The culture in the building has changed a lot since my last ETL left. Also a slight annoyance we haven't scheduled ANYONE to build bikes since she took over. There are 20+ bikes in the steel, under the line and backstocked, not built. The bike wall is completely empty. There are pallets of repacks (mostly ssz 4, 6 and 3) that are unworked. We've started using pallets on the line in some areas instead of vehicles for some dumb reason I don't understand. The culture used to be that if all the vehicles filled up on the line everyone would stop and push. Now we're so behind on truck we just unload shit and find a place for it. There's so much freight back there from god knows how long ago. New ETL seems to be more concerned with brand, pulls and set workload than with rolling truck and the fact that the backroom is a straight up safety hazard. Fulfillment is also struggling because of all the backed up freight.
DOUBLE
Throw 3:45- 12:15
p1 4-12:30
p1 4-12:30
p2 4-12:30
p2 4-12:30
GM
HBA/personal care 4-12:30
Chem/paper 4-12:30
Pets/auto/luggage 5-1:30
Dec home 5-1:30
infant hardlines 6-2:30
Small app/stat 7-2:30
Seasonal 8-4:30
OTC/HBA repacks 8-4:30
Bullseye/FOS 8-4:30
Toys/sport 9-5:30
bed/bath 9-5:30
SINGLE
Throw 5:45-2:15
p1 6-2:30
p1 6-2:30
p2 6-2:30
GM
HBA/personal care 6-2:30
Chem/paper 6-2:30
pets/auto/lugg 6-2:30
dec home 6-2:30
infant hardlines 6-2:30
small app/stat 7-2:30
seasonal 8-4:30
OTC/HBA repacks 8-4:30
bullseye/FOS 8-4:30
toys/sport 9-5:30
bed/bath 9-5:30
Anyway, clearly something isn't working here. We get doubles twice a week and they're killing us. We had one week where both of our doubles got cancelled and we just got singles and we were able to come clean on truck and pulls for the first time in a long time. Some days we roll a whole trailer or half of one (we've had two RDC trailers on our dock for a long time since we couldn't finish a double before the driver came to switch the trucks). The vibe in the building is awful and it's only going to get worse for Q4. Obviously there's not much I can do about the schedule as a TL but I'm just interested to see how other stores schedule their doubles vs singles.
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