- Jun 6, 2013
In our store Red Cards are the only things that matter. It was pretty bad before the breach and now it is even worse. Our hours have been cut to the point it is ridiculous. Moral is low and call outs are killing us. We are all on the registers for back ups and the lines are longer than I've ever seen them. Leaders are frantic. No matter what happens all we hear about is Red Cards. Every few minutes they are on the walkies pushing Red Cards. They have made all cashiers sign documents stating they will be coached/terminated if they don't meet quotas for Red Cards. I've seen several cashiers crying after being “coached.” Being “coached” means being yelled at and threatened. One ETL has at least twice (when I was working and heard it myself) told team members on walkies, “If you don't have a Red Card come up front and apply now!!! She was also bugging individual team members (including me) to apply even if they had applied before. They have completely lost perspective. The guests no longer matter. Only one thing matters. It makes me sad.