- Joined
- Sep 17, 2015
- Messages
- 64
For the past few months, our Item Merge Report has been increasingly problematic. It started out with three or four DPCIs a week that failed to merge. After MySupporting the issue and a series of exchanges in which they referred me to the Workbench page on how to perform MySupports, it was obvious that they didn't even know what an Item Merge was (seemingly 99% of the people at my store don't understand them either). I gave up on MySupporting failed merges and just started fixing everything with UPC maintenance -- which doesn't always work, because sometimes they'll break the UPC again the next week.
In the last month or two, it has gotten so bad that more than half of the DPCIs on our Item Merge Report have either failed to merge or are now not on file. The workload for manually fixing these with UPC maintenance became overwhelming and we started storing the problem items in receiving. They announced it was a company-wide problem a week or two ago and there has been no improvement. If I MySupport the issue now, they basically say "we know it's a problem, try again next week". The amount of inventory that has failed to merge correctly is growing out of control. Last week, 12 DPCIs on our report failed to merge (totalling around 20 UPCs). This week, they fixed two of those DPCIs, but there are 5 new failures.
A half dozen DPCIs a week that fail is an annoyance, but I fear the real problem is what's NOT on the report. The Item Merge Report I have access to only lists DPCIs with backroom locations at our store. What about all the DPCIs that didn't have backroom locations? I've run into issues with MIRs where old DPCIs apparently failed to merge, but I have no doubt we miss the vast majority of them.
Is anyone else having problems on this scale? What do you do? I've resigned to giving up on most of it and leaving it on a pallet in receiving until they fix it, unless it's a high value item, in which case I fix it manually so we can get it back to the floor.
In the last month or two, it has gotten so bad that more than half of the DPCIs on our Item Merge Report have either failed to merge or are now not on file. The workload for manually fixing these with UPC maintenance became overwhelming and we started storing the problem items in receiving. They announced it was a company-wide problem a week or two ago and there has been no improvement. If I MySupport the issue now, they basically say "we know it's a problem, try again next week". The amount of inventory that has failed to merge correctly is growing out of control. Last week, 12 DPCIs on our report failed to merge (totalling around 20 UPCs). This week, they fixed two of those DPCIs, but there are 5 new failures.
A half dozen DPCIs a week that fail is an annoyance, but I fear the real problem is what's NOT on the report. The Item Merge Report I have access to only lists DPCIs with backroom locations at our store. What about all the DPCIs that didn't have backroom locations? I've run into issues with MIRs where old DPCIs apparently failed to merge, but I have no doubt we miss the vast majority of them.
Is anyone else having problems on this scale? What do you do? I've resigned to giving up on most of it and leaving it on a pallet in receiving until they fix it, unless it's a high value item, in which case I fix it manually so we can get it back to the floor.