- Joined
- Jun 7, 2011
- Messages
- 182
HI guys. I just passed my 15 year anniversary with Spot. I didn't think I would make it because they put me on a six month corrective action two weeks before my service date, but I survived. Just five more months to go and hopefully I'm off probation.
Yeah, some guest complained to the LOD about me and they had to give her a courtesy $25 gift card because of my 'rudeness.' I was helping six different guests at the the same time and requested help over the walkie, but got no response, of course. This guest screamed at me that I was a 'jerk.' So I asked what she needed and she said that she wanted a price on a toy she had in her cart. I took the item out of her hand so I could scan the barcode, but she claimed to the LOD that I ripped it out of her hand and was rude.
Of course, they covered the corrective action with another sheet, wouldn't let me read it, but told me to sign it. I requested a copy from my hr, but that was a month ago, so, once again Spot gets away with treating their team members like crap. Who ever heard of not getting to read their corrective action? I was told that this would not affect my performance review this year, but I know that is bogus.
By the way that was the first time in 15 years that any guest has had a complaint against me. You would have thought I would have just gotten a coaching, but, no.
Yeah, some guest complained to the LOD about me and they had to give her a courtesy $25 gift card because of my 'rudeness.' I was helping six different guests at the the same time and requested help over the walkie, but got no response, of course. This guest screamed at me that I was a 'jerk.' So I asked what she needed and she said that she wanted a price on a toy she had in her cart. I took the item out of her hand so I could scan the barcode, but she claimed to the LOD that I ripped it out of her hand and was rude.
Of course, they covered the corrective action with another sheet, wouldn't let me read it, but told me to sign it. I requested a copy from my hr, but that was a month ago, so, once again Spot gets away with treating their team members like crap. Who ever heard of not getting to read their corrective action? I was told that this would not affect my performance review this year, but I know that is bogus.
By the way that was the first time in 15 years that any guest has had a complaint against me. You would have thought I would have just gotten a coaching, but, no.
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