Sales Floor Let's meet in the Middle; an Electronics/Tech thread

Joined
Feb 22, 2021
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753
Corp looks at Tech weird when they have people scheduled before open. We should have someone at 7 to help with push, and any resets, but lately truck unload hasn't happened until 9.
Really? In Q4 at least I've had days where we'd open at like 5-6 AM. 2020 Q4 we also had an overnight electronics person. It was. So. Fkn. Good. 2021 However they didn't give us an overnighter. Don't really know why. We did have a dedicated cashier in electronics on Black Friday week too. We trained her on everything haha. Even 141 (she asked about 141). Ofc we'd never ask her to do anything other than the maybe "Hey can you just handle it here while I go to the bathroom". Electronics is pretty spoiled with hours in Q4 but it's honestly never enough.

We have a Plano team at our store so Plano is done by them. We used to do it but apparently, we weren't doing it right? regardless the Plano and the remodel team at my store have one thing in common. Brain damage.
 

lokinix

Tech After Dark
Joined
Oct 14, 2021
Messages
203
Really? In Q4 at least I've had days where we'd open at like 5-6 AM. 2020 Q4 we also had an overnight electronics person. It was. So. Fkn. Good. 2021 However they didn't give us an overnighter. Don't really know why. We did have a dedicated cashier in electronics on Black Friday week too. We trained her on everything haha. Even 141 (she asked about 141). Ofc we'd never ask her to do anything other than the maybe "Hey can you just handle it here while I go to the bathroom". Electronics is pretty spoiled with hours in Q4 but it's honestly never enough.

We have a Plano team at our store so Plano is done by them. We used to do it but apparently, we weren't doing it right? regardless the Plano and the remodel team at my store have one thing in common. Brain damage.
Q4 is and always will have exceptions to every rule. hahaha. Everything seems to go out the window.

When I say 7, it is because my store opens at 8 most times of the year. We had an overnight person for Tech during Q4.

We have a plano team, they don't do Tech, apparently they see it as, Tech are DBOs, so they should do their own revisions. Which, is fine, I am the only one who apparently knows how to in Tech - and I've only been there 6 months. With that said, we only have two people dedicated to Tech (as in it is their primary work center), the others are primaried other places and work in Tech some days. It's insane. Apparently Corp only gives our Tech ~80 hours a week, which isn't enough to have it open all the hours the store is open.
 
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Joined
Oct 28, 2019
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235
Apparently Corp only gives our Tech ~80 hours a week, which isn't enough to have it open all the hours the store is open.
I've been told we get 40 hrs a week for tech. It's been a while since we've had open to close coverage. I find it strange with how guest focused corporate is (and most leaders), but yet its acceptable to cause guests major delays getting stuff unlocked and rung up in tech when there isn't a tech TM covering. Heaven forbid a guest waits 30 seconds to check out upfront (time to repeatedly scream for backup on the walkie), but back in tech, eh it's fine. 🙄
 
Joined
Jan 27, 2020
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958
Q4 they will have 2 people there at 4am-noon the whole season, then on big days like black Friday or the night before and after xmas we get a cashier whose only job is to stand at our register and ring.

And then there's usually 2 closers and like 3-4 staggered mids.
 
Joined
Feb 22, 2021
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753
ve been told we get 40 hrs a week for tech. It's been a while since we've had open to close coverage.
Okay, I don't get this. How do you guys function? Isn't it Target policy that you are to always have someone in electronics? If that's the case how tf are they giving you guys 40 hours? HOw big is your trucks? How bad is Q4?

At my store, we have someone who usually start from 7 to about 2 PM and hands off to a closer. On weekends we usually get mid shifts too.
 
Joined
Oct 28, 2019
Messages
235
Okay, I don't get this. How do you guys function? Isn't it Target policy that you are to always have someone in electronics? If that's the case how tf are they giving you guys 40 hours? HOw big is your trucks? How bad is Q4?

At my store, we have someone who usually start from 7 to about 2 PM and hands off to a closer. On weekends we usually get mid shifts too.
It's not always been this bad. 2022 has been very rough and tech has struggled to keep up because we also handle entertainment and all the freight and revisions that entails. During normal times (pre 2022) we would have open to close coverage. We usually have lots of book boxes sitting in the back. We do manage to mostly stay on top of tech freight. We're doing far better than beauty and style, so there's that I guess...
 

lokinix

Tech After Dark
Joined
Oct 14, 2021
Messages
203
Okay, I don't get this. How do you guys function? Isn't it Target policy that you are to always have someone in electronics? If that's the case how tf are they giving you guys 40 hours? HOw big is your trucks? How bad is Q4?

At my store, we have someone who usually start from 7 to about 2 PM and hands off to a closer. On weekends we usually get mid shifts too.
We typically have someone 8 - 445, and someone 430 - 10, that's it. No mid shifts, hardly ever. I checked Greenfield and if I am reading it right, we actually only got 61 hours last week, but we were fully staffed for 98 our store was open. My SS-ETL says they steal hours from style.
Q4 they will have 2 people there at 4am-noon the whole season, then on big days like black Friday or the night before and after xmas we get a cashier whose only job is to stand at our register and ring.

And then there's usually 2 closers and like 3-4 staggered mids.
For Q4 we had a 8 - 445, 115 - 10 and a 430 - 1000, and sometimes two during each. On black Friday, we had 2 opening, 2 mid and 2 close. No dedicated cashier, but we had one of us do that.
 

Kaitii

yeah
Joined
Aug 18, 2015
Messages
2,981
this whole week tech has had someone from like...

8am-noon and 6pm to 10pm

yesterday and the day before the openers called out and i was the closer and couldnt come in earlier due to my other job so thats been fun
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
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3,819
this whole week tech has had someone from like...

8am-noon and 6pm to 10pm

yesterday and the day before the openers called out and i was the closer and couldnt come in earlier due to my other job so thats been fun
It is ridiculous that they don't have open to close coverage in Tech. Hell, I think it's crazy to not have it for the fitting rooms either.
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
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3,819
AGREED! I know that Spot cut an hour off fitting room for the start of the day which makes sense to me but I bet Style used that one hour for something.
I wish it was only an hour! We are just now starting to get a little dayside coverage after having none, yes NONE (except for AP cleaning out the stalls) until late afternoon!
 
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