Couldn't find my paper, but here is my general schedule. Definitely not perfect, but it's somewhere to start.
Opening:
-Email, payroll, sales forecast, etc.
-Check in w/ TLs on floor (usually flow is there before a little before LOD, so checking in for call outs, how the truck is, etc).
-Walk backroom (check truck unload, see what was left from last night, check what's going on w/ Plano)
-Start walking floor to make a list of things to work on for the morning (I do this before our 7am leadership walk, where anyone who has LOD shifts all walk together to check for opps and such, I find my day goes much better w/ my STL if my list already has things he noticed on it, and I'm trying to learn from my ETL LOG who is the master of noticing these things and fixing them)
-Type list out, delegating to the team I'll have for the day (I split it into sections with their name at the top, then cut out a square to give them, print out a master copy to check off from for myself).
-Open doors, check in w/ front end, anyone on salesfloor
-Sometimes I'll take my break
The rest of the day is then trying to check in on my areas, keeping on top of the list/checking in with people, keeping on top of abandons, etc. My openings are a bit less structured than my closes.
Closing:
-Check email, payroll, sales forecast, etc.
-Hand-off w/ ETL LOG, walk floor
-Partner w/ closing TL (mine is the VML so she sort of runs SL and I focus on the rest, but my store is terrible at training so I tend to still run SL as well)
-PCV between 4-5, check early in case it's weirdly large (I have had it be over 100 items before...)
-Every hour I walk through each block to take abandons off endcaps, out of handbaskets, check for abandoned carts, etc. and delegate to people, push them myself if I have time, or add them to CAFs if they're on the line, something my first TL did when I started 🙄
-Make sure I check that I am logged into Redwire each hour so we don't miss MyFAs or have someone go into compliance
-Follow up w/ salesfloor on how CAFs are going (some people you have to check in with multiple times an hour so they don't take too long
-Once CAFs are done (ideally by 5, but sometimes not until later) I delegate zone areas. My store isn't great about zoning so we often do 2-3 min zones per aisle instead of something more in depth so they get through the entire department.
-Ideally I'd find time to work on some things in my departments, but it doesn't always happen. Really depends on how busy we are.
-Backroom leaves between 6-7 so I have to pull MyFAs for the rest of the night so I tend to go get a PDA belt after lunch.
-Check in w/ TL partner, help her look at zone + strategize pickups as needed.
-Cafe signoff around 8
-Bundles for GSA/GSTL at 9
-Starbucks sign off around 9:20
-Cart attendant usually leaves at 9:30 so I become responsible for carts as well because I don't like sending TMs out in the dark in our area.
-Close doors at 10, if there are any abandons left at the front I divide them into handbaskets and line them up in front of the lanes and call out for everyone to take one after they clear the floor. It's much faster for everyone to do 3 minutes of abandons than me to push them during safe & secure walk, and this makes me the only closing LOD that doesn't leave abandons at the end of the night which was supposed to be a non-negotiable "come into my office" conversation at my store.
-Take care of 239, let team out
-Walk floor w/ GSA/GSTL
-Make sure everything is armed, write email
-One last check for carts, I just push them up to the doors since I'll have armed by now
-Drive around building, make sure trailers have their lock
-FINALLY GO HOME
