pellinore
Life sucks and nothing good can come of it.
- Joined
- Jun 16, 2011
- Messages
- 1,997
Today the LOD told the GSA that she couldn't call for back-up because the TMs that were working needed to get their stuff done and couldn't come for back-up.
I did a little bit of shopping before going home...two lanes were opened and both lanes had guests with large amounts of groceries to check out. There were at least three guests lined up for each register. A guest (yes, a guest) asked if they (TMs at GS) could call for back-up. The GSA answered "We're not allowed to call for back-up. The LOD won't let us." Meanwhile, as I am standing at GS to check out my one item, one of the guests was joking and asked me if I could go help check people out.....then that same guest said, "oh, I forget, Target doesn't allow any overtime."
OK...I thought that the guest came first.....that we're supposed to do what we can to be sure the guest is happy....how does NOT allowing back-up help the guest?
Anyway...Does this happen at other stores?
I did a little bit of shopping before going home...two lanes were opened and both lanes had guests with large amounts of groceries to check out. There were at least three guests lined up for each register. A guest (yes, a guest) asked if they (TMs at GS) could call for back-up. The GSA answered "We're not allowed to call for back-up. The LOD won't let us." Meanwhile, as I am standing at GS to check out my one item, one of the guests was joking and asked me if I could go help check people out.....then that same guest said, "oh, I forget, Target doesn't allow any overtime."
OK...I thought that the guest came first.....that we're supposed to do what we can to be sure the guest is happy....how does NOT allowing back-up help the guest?
Anyway...Does this happen at other stores?