Please tell me, is there a way to get them to answer your questions in less than a week. Some of mine get answered quickly. However, the ones I need answered quickly set there for a month, then drop off, unanswered. I know I can have the STL re-submit it, and I have a few times. That is just a waist of time. I have re-submitted some 3,4, and 5 times. Then i just give up. What am I doing wrong. I have tried killing with kindness, I have been rude, I have just been. Help please!